Location: Los Angeles, CA
Salary: $75,000.00 USD Annually - $90,000.00 USD Annually
Description:
Title - Lv2 Field Engineer
Location - Los Angeles, CA
Full time
Car Allowance: No
Overtime: Yes
On-call: Yes
Job Purpose:
The L2 Field Engineer leads field-based deployment and maintenance activities, applying advanced technical knowledge to resolve complex issues, coordinate tasks, and support junior engineers. The role ensures high-quality service delivery through proactive fault management, technical leadership, and adherence to engineering best practices. By combining hands-on execution with mentoring, the L2 Field Engineer enhances team capability and drives continuous improvement in technical performance.
Main Responsibilities:
Principal accountabilities of the role include, but are not limited to:
Provide First Line Maintenance support for Client Telecom Group to the current customer base.
Carry out installation and commissioning duties in both a project and maintenance environment.
Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA's are met.
Provide OOH on-call cover as required by agreed on-call rota.
Provide the Client GSD with regular up-to-date information on progress of intervention.
Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
Complete and submit all paperwork and documentation within SLA.
Fault finding; Ability to lead on resolving complex technical problems as well as receiving instructions (written or verbal) from NOC (Client and/or customer) to resolve outstanding issues.
Provides first line leadership and direction to engineers, defines and implements Field Quality Installation Standards, consults on Infrastructure Services and assists in the relevant Service Partner management programmes.
Installation of metalwork, basket work and basic rack and stack services
Fibre and cable pulling, dressing, labelling and secure of same
Copper Cable termination including Cat "x" and E1 terminations
Ensure continuity, test and measurement of cable and fibre runs
Electrical connectivity of 240v AC plug & play and -48v DC to distribution panels (no power up until certification).
Field Installation Supervision of internal and external team members
Controls and Manages Risk Assessment Method Statement documentation
Provides Field Installation Quality Audit Services of Installation works to required standards including planning and monitoring of rectification works and improvement plans
Adhere to KPI's and provide feedback on performance of deployment individuals and teams to Line manager(s)
Intermediate fault diagnosis skills using OTDR and Ethernet/OSA testing procedures Intermediate fault diagnosis skills (including use of appropriate test gear) to support all extensive standalone and network commissioning procedures
Provide coaching (hands on training) through lab workshops
Owns the project when designated as lead engineer. Provide a point of contact for escalation of technical issues arising in a project
Be responsible to produce accurate, high quality project documentation
May from time to time provide a closer level of assistance to the Project Manager by carrying out basic project management tasks
Where required, perform, manage and record HSE and SVSA inspections.
Operates across complex networks, technologies and languages
To take ownership of assigned faults through to resolution
Other Key Responsibilities:
Establish and maintain excellent working relationships.
Comply with company & local standards, procedures & protocols with specific responsibility for performance to engineering key performance indicators.
Ensure Health & Safety and Engineering Quality standards are always maintained.
Always Represent Client Telecom Group in a professional manner.
Demonstrate flexibility to meet business requirements.
Complete other ad hoc duties as required.
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Contact:
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1122323
- Posted 5 hours ago
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