Software Guidance & Assistance, Inc., (SGA), is searching for a
Sr. Software Engineer for a
contract assignment with one of our premier
SaaS clients in San Jose, CA. This is a fully onsite role.
We are hiring a Senior Software Engineer to build and own automation that scales our support experience-turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.
Responsibilities :
- Build and maintain support automation services and integrations (e.g., Slack ? Jira intake, enrichment, routing, lifecycle sync).
- Implement agentic workflows to automate triage, context collection, summarization, and next-step recommendations using tool-calling/orchestration frameworks.
- Deliver production-grade systems: APIs, event-driven processing, retries/idempotency, rate limiting, and strong error handling.
- Add and maintain observability for automation health (logs/metrics/dashboards/alerts) and improve reliability over time.
- Communicate clearly with users and partner teams via docs, demos, and concise status updates; iterate quickly based on feedback.
Required Skills :
- Strong hands-on coding in Java, Python, or Go; experience shipping production services/integrations.
- Strong API development experience (designing and building REST/gRPC services, versioning, authn/authz, documentation, and backwards compatibility).
- Good understanding of system architecture (service boundaries, data flows, scalability, resilience, and operational tradeoffs).
- Experience (or strong practical interest) in agentic tools/frameworks (LangGraph,
- Langchain, orchestration, RAG patterns, evaluation/guardrails) and ability to apply them pragmatically.
- Solid engineering fundamentals: distributed systems basics, debugging, operational readiness, and building maintainable code.
- Strong communication skills-able to explain technical concepts, write clear docs, and collaborate across teams.
- Proactive, go-getter mindset-takes ownership, drives tasks to completion, and continuously improves processes.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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