Service Desk Agent Tier 1.0

GovCIO is currently hiring for a Service Desk Trainer toprovide training for the Service Desk for our federal customer. This position is a remote position, but due to contractual obligations must be near Stennis, MS. Responsibilities The Service Desk Trainer is responsible for developing a plan to remotely train new Service Desk agents, and conduct that training when new agents onboard. They may also be required to fill the duties of the Service Desk agent when training volume is low. Service D

GovCIO is currently hiring for System Administrator/Software Analyst to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position. Responsibilities Provide technical support: Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems. Diagnose and resolve issues: Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implem

GovCIO is currently hiring for a Triage Analyst to support our client's contract needs. This position is located in St. Louis, MO and will be a hybrid remote position. Responsibilities Provide technical support: Triage tickets, answer phone calls, and create tickets for customers' issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk. Respond to customer questions and troubleshooting technical issues related to hardware, software, and ne

GovCIO is looking for a Senior Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in San Francisco, CA. Responsibilities The Customer Support Administrator (Senior) serves as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This role requires excelle