Position OverviewWe are seeking a Desktop Support Technician to provide hands-on and remote technical support for end users in a Windows-based enterprise environment. The ideal candidate will have experience supporting desktops, laptops, mobile devices, printers, Microsoft 365 applications, and Active Directory while delivering exceptional customer service and timely issue resolution.
Key Responsibilities- Provide Level 1 and Level 2 desktop support for Windows 10 users, troubleshooting hardware, software, and connectivity issues.
- Install, configure, image, deploy, and maintain HP desktops and laptops using PXE imaging technologies.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
- Manage user accounts, password resets, group memberships, and access permissions through Active Directory.
- Troubleshoot and support Microsoft Teams collaboration and communication tools.
- Provide remote support using Remote Desktop, Remote Assistance, and other remote management tools.
- Diagnose and resolve issues related to Citrix environments and remote application access.
- Support iPhones and mobile devices, including setup, troubleshooting, and connectivity issues.
- Install, configure, and troubleshoot multifunction printers and peripheral devices.
- Support web browsers including Microsoft Edge and Internet Explorer for business applications.
- Document incidents, service requests, and resolutions within the organization's ticketing system.
- Assist with workstation deployments, hardware refreshes, equipment moves, and technology upgrades.
- Escalate complex issues to appropriate technical teams as needed.
Required Qualifications- 2+ years of desktop support, help desk, or technical support experience.
- Experience supporting Windows 10 environments.
- Strong knowledge of Microsoft 365 and Microsoft Teams.
- Experience with Active Directory user administration.
- Experience imaging and deploying desktop and laptop computers using PXE or similar imaging tools.
- Experience troubleshooting HP desktops, laptops, and related hardware.
- Familiarity with Remote Desktop and remote support technologies.
- Experience supporting multifunction printers and other end-user peripherals.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
Preferred Qualifications- Experience supporting Citrix environments.
- Experience supporting iPhones and mobile device management solutions.
- Knowledge of hardware deployment and asset management processes.
- CompTIA A+ or other relevant technical certifications.
Technical Environment- Windows 10
- Microsoft 365
- Microsoft Teams
- Active Directory
- Citrix
- PXE Imaging
- Remote Desktop / Remote Assistance
- HP Desktops & Laptops
- iPhone Support
- Microsoft Edge / Internet Explorer
- Multifunction Printers and Peripherals
Ideal CandidateThis role is ideal for a technician with strong desktop support experience who enjoys troubleshooting end-user technology issues, deploying hardware, supporting Microsoft technologies, and providing exceptional technical support in a fast-paced corporate environment.
Job Type & LocationThis is a Contract to Hire position based out of Battle Ground, WA.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Battle Ground,WA.
Application DeadlineThis position is anticipated to close on Jul 18, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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