Lead Product Analyst / Sr. Manager - (NPW)

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Lead Product Analyst / Sr. Manager - Results Delivery Office, Hyderabad India

Location: On-site - Hyderabad India (minimum of 3 nights a week in for cross over time with PST leadership)

Function: Information Systems / Digital, Technology & Innovation

Role Summary

Milestone is seeking a Sr. Product Analyst to join Milestone India in support of the Results Delivery Office (RDO). This role will serve as a strategic technology partner and delivery leader responsible for translating business priorities into scalable digital products, platforms, and technology-enabled solutions.

The successful candidate will own product vision, roadmap, backlog, delivery outcomes, and stakeholder engagement. This individual will work closely with business leaders, technology teams, data and analytics partners, architects, vendors, and global delivery teams to accelerate business outcomes, improve operational effectiveness, and ensure high-quality product delivery.

This role is ideal for a highly motivated and customer-focused technology leader who thrives in a fast-paced environment and is comfortable wearing multiple hats across product ownership, delivery leadership, operational support, stakeholder management, AI enablement, and continuous improvement. The individual will lead a small team responsible for both building new digital products and enhancements as well as maintaining and optimizing existing AI, SharePoint, Microsoft 365, and workflow automation solutions.

The role requires strong collaboration, executive presence, and a white-glove service mindset to support senior business stakeholders and evolving organizational priorities.

Key Responsibilities

Product Ownership and Strategy

Lead the product vision, roadmap, and delivery strategy for assigned RDO technology products and capabilities. Partner with business stakeholders to define objectives, value drivers, success metrics, and measurable outcomes. Translate business needs into product features, epics, user stories, acceptance criteria, and prioritized delivery backlogs.

Technology Delivery and Execution

Drive end-to-end delivery of technology solutions using Agile, Scrum, Kanban, or hybrid delivery models. Manage sprint planning, backlog refinement, release planning, dependency management, and delivery governance. Ensure solutions are delivered with quality, scalability, reliability, security, and compliance in mind.

Stakeholder Partnership

Act as the primary interface between business stakeholders, technical teams, and cross-functional partners. Facilitate decision-making, manage competing priorities, and communicate product progress, risks, trade-offs, and outcomes to senior leaders. Build strong relationships across RDO, Milestone India, and global Technology and AI & Data teams.

Technical Leadership

Provide technical direction and product leadership across applications, platforms, integrations, workflow automation, analytics, and data-enabled solutions. Partner with architects and engineering teams to ensure solution designs align with Milestone enterprise standards, data governance expectations, cybersecurity requirements, and long-term platform strategy.

Operational Excellence

Identify opportunities to simplify processes, improve user experience, reduce manual effort, and increase delivery velocity. Establish and monitor product KPIs, adoption metrics, service performance, and business value realization. Support continuous improvement across delivery practices, product management discipline, and operational support models.

People and Vendor Leadership

Lead matrixed delivery teams, external partners, and vendor resources as needed. Provide coaching, direction, and performance feedback to team members. Ensure external partners deliver against agreed scope, timelines, quality standards, and business outcomes.

Basic Qualifications

Doctorate degree and 2 years of Information Systems, product management, technology delivery, or related experience
OR
Master's degree and 6 years of Information Systems, product management, technology delivery, or related experience
OR
Bachelor's degree and 8 years of Information Systems, product management, technology delivery, or related experience
OR
Diploma and 10 years of Information Systems, product management, technology delivery, or related experience

Preferred Qualifications

• Experience as a Sr. Product Analyst, Technical Product Owner, Product Manager, Solution Owner, Technology Delivery Lead, Product Analyst, or Business Technology Partner in a global enterprise environment.
• Strong understanding of Agile product delivery, backlog management, release planning, and product lifecycle management.
• Demonstrated ability to translate business strategy into technology roadmaps and executable delivery plans.
• Experience with enterprise platforms, workflow tools, integrations, reporting, analytics, automation, cloud-based solutions, or data products.
• Strong technical acumen with the ability to engage architects, engineers, data teams, cybersecurity, infrastructure, and operations partners.
• Experience working with globally distributed teams and senior business stakeholders.
• Excellent communication, facilitation, stakeholder management, and executive presentation skills.
• Ability to manage ambiguity, prioritize competing demands, and drive decisions in a matrixed environment.
• Experience in life sciences, biotechnology, pharmaceuticals, or a regulated industry is preferred.
• Familiarity with privacy, cybersecurity, data governance, and enterprise compliance expectations is a plus.
• Manage direct reports, including coaching, mentoring, performance management, Experience managing director reports including career development planning, and fostering a culture of continuous learning, growth, accountability, and engagement within the team.

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Leadership Expectations

The ideal candidate will be a hands-on product leader who can operate strategically while staying close to execution. They should be comfortable leading through influence, building alignment across diverse stakeholders, and driving clarity in complex environments. This role requires strong ownership, sound judgment, technical curiosity, and a consistent focus on delivering measurable business results.

What Success Looks Like

Success in this role means that RDO stakeholders have a clear, prioritized, and value-driven technology roadmap; delivery teams are aligned and executing effectively; products are adopted by users and delivering measurable impact; and technology solutions are scalable, secure, supportable, and aligned with Milestone enterprise standards.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.