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Engineering-Draper-Associate-Help Desk User Support

Draper, UT, US • Posted 4 days ago • Updated 5 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Help Desk
Technical Support
Authentication
Bloomberg
End-user Training
Mobile Applications
Wealth Management
Web Portals
Research
Analytics
Sales Operations
Trading
EMEA
Application Development
Regulatory Compliance
Risk Management
Statistics
Reporting
Marketing
Sales
Finance
Microsoft Windows
IOS Development
Internet
Firewall
Business-to-business
Multitasking
Leadership
Management
Project Management
Incident Management
Communication
Thread
Analytical Skill
Economics

Summary

Job Description

Job Summary:

The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm's electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.

Principal Responsibilities:

Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
- Private Wealth Management client web
- Electronic Trading proprietary and consortium applications
- Goldman 360 Portal research and analytics
Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
Coordinate seamless client coverage between Asia-Pac, EMEA, and American's regions
Troubleshoot and escalate problems to stakeholders timely and as required
Follow-up on open issues and obtain resolutions
Identify enhancement and automation opportunities and facilitate inclusion in the application development
Project manage new business start-up initiatives
Adhere to firm's compliance and risk management procedures
Perform statistical analysis and business reporting for marketing and sales teams

Experience / Skills

Broad financial industry knowledge and experience required/Digital Financial experience a significant plus
Knowledge of internet-based applications including Windows, Google, and iOS platforms
Knowledge of internet networks, firewall, security settings, and B2B connectivity
Ability to deliver superior professional service to internal and external clients
Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
Strong organizational, communication, leadership, interpersonal and time management skills
Candidate must be proactive, enthusiastic and team oriented within a global team
Demonstrated project management skills
Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
Bachelor's degree (U.S. or equivalent) in Business, Economics, or a related field.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121118
Position Id: a1b080b5dc6f57ba45907d60384babb0
Posted 4 days ago

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