Technical Writer

Hybrid - 2 days a week in office

OVERVIEW
City of Phoenix technology is centralized into the Information Technology Services department. Technology professionals
with the City work on critical systems supporting the enterprise and provide services to Phoenix residents and businesses.
Our business is in the City of Phoenix, which means the work our IT professionals do helps to improve the lives of
residents, businesses, and visitors to Phoenix.
The City of Phoenix seeks a Technical Writer to join its growing staff of security professionals in the Information Security
Office [ISO] Division of the Information Technology Services Department. The ISO Division provides strategic oversight,
direction, and coordination for the city of Phoenix's information security programs. This position will report to the Cyber
Strategy and Planning Manager [CSAPM] whose section/branch is responsible for assisting the Chief Information Security
Officer (CISO), with the development and execution of cyber strategy; policy planning and design; security training and
education; security communication; tool administration; and security metrics and reporting across the city.
The Technical Writer will concentrate their time on Policy Planning and Design but will also assist in delivering results in
the sections/branches core responsibilities. The primary objective is to analyze information required for Policy Planning
and Design; the development or updating policies, standards, and standard operating procedures, as well as website
content, reports, metrics, training material, brochures etc.
This will be accomplished by consulting with management, engineering and technical staff as well as subject-matter
experts to gain an understanding of the city's information security services. The technical writer will then utilize standard
templates and translate this information into user-friendly, engaging content.
The Technical Writer will be responsible for generating innovative ideas for content while working both independently and
collaboratively as part of a team. This documentation must be simple and clear so that it can be easily understood by
every employee. They must also be comprehensive and able to address questions or situations that may arise. Such work
requires that technical writers be aware of these potential situations or questions at every level within the city. Writing
and introducing policy and other content also entails ensuring that it is not contradictory to any departmental or city
guidelines or objectives. This includes ensuring that content is both in line with the city's mission and the laws of the
community. Often, this work can entail additional legal research.

The core responsibilities for the position are as follows:
Prepare, review, revise, and maintain technical documents, policies, standards, standard operating procedures,
and other information security content to include software and systems engineering, system operations, testing,
and user documentation.
Gather and analyze technical and product information from various sources to document new or changing product
functionality.
Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
Assist in planning, scheduling, and tracking documentation work to meet release and deliverable dates.

IDEAL CANDIDATE
Highly organized
A self-starter /self-directed individual contributor
Ability to easily work in a team environment
Ability to easily synthesize technical data
Excellent time management skills
Consistently validates to ensure accurate deliverables
Great attention to detail
Excellent written and verbal communication skills
Keen understanding of business etiquette and protocol
Works well under pressure
Excellent interpersonal skills and ability to work cooperatively with other city staff across multiple technical
domains and teams