IT Technical Support Analyst II

The IT Technical Support Analyst II provides technical support and assistance to customers, whether on the phone, via remote app, or in person. This individual will ensure computer related functions within the company are operating at high levels of availability and security of the supported business applications and provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies. This individual will work as a team responsible for managing, monitoring, and reporting on complex systems and processes. This individual will assist the Disaster Recovery Team leader to ensure continuity of data and systems, as well as assist the internal audit team (as required) ensuring all required controls are being monitored and met. Works with vendors for pricing and availability of equipment, materials, and labor Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement Performs high-level troubleshooting and analysis; Provides quick response time to analyze problems and provide customer support. Maintains network availability and security Installs software/hardware to empower users to better accomplish their jobs Ensures software and systems are available to quickly get users onto the network Manage input/output fleet, including printers and scanners Maintains Information Technology systems documentation or three to five years related experience and/or training or equivalent combination of education and training. Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP) Recommended: ITIL Foundations Course Computer hardware and setup ServiceDesk operations Database environments Operating systems such as Microsoft Windows, Server, and Hypervisors Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution Local area networking Customer focused environment Network communications Data processing Personal Attributes: Process improvement Project management Be flexible to adapt to changes in the marketplace Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.