Operations Support Analyst

Operations Support Analyst

Location: Tallahassee, FL

Duration: 12+ Months of Contract role (extendable for multiple years)

Job Description

• Answers customer inquiries, primarily over the telephone, or e-mail.
• Provides support in research and resolution of problems and inquiries from agency merchants and cardholders.
• Research online social media and other internet platforms to detect fraud in the agency recipient fraud.
• Performs system testing on agency system platforms.
• Conducts agency retailer inventory audits to ensure program compliance.
• Develops reports as needed or required.
• Reviews vendor monitor reports and addresses any concerns.
• Manages and communicates expectations internally and externally.
• Other duties assigned as needed or required.

Education Requirements

Associate’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience

General Knowledge, Skills & Abilities:

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Ability to understand and apply concepts.
• Ability to handle projects commensurate with job expectations.
• Ability to analyze and solve problems using learned techniques and tools.
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
• Flexibility, versatility, dependability
• Organizational and time management skills required.
• Strong problem-solving skills.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing ideas
• Ability to work both independently and in a team environment.
• Some flexibility of hours is required.