Customer Support Analyst / Help Desk

Our Fortune 500 client is looking for a Customer Support Analyst for their project based in Tallahassee, FL.

Job Title: Customer Support Analyst

Location: Tallahassee, FL-Onsite

Duration: Longterm  

Job Description:

• Plan, organize, and implement the maintenance and operation of sound equipment, video projectors, cameras, microphones, sound consoles, speakers, IT equipment, and other technical systems used during events
• Maintain and test audiovisual equipment and perform basic troubleshooting
• Maintain digital signage solution 4. Install, set up, and operate sound equipment, video projectors, and other various forms of audiovisual and IT-related systems as needed
• Provide support for live digital meeting technologies such as Microsoft Teams or Zoom
• Apply basic principles of operational support of computer hardware and software
• Oversee operation and quality of computer training classroom to ensure equipment is in good condition
• Evaluate equipment needs and notify supervisor of the need to repair or replace as well as handle the contacting of relevant service providers to complete repairs
• Ensure that sufficient spares are stocked to maintain or replace parts and equipment, including consumables
• Be on-site to assist in performances and deal with technical emergencies or issues as required. This may include after-hours
• Utilize proper safety practices and procedures in line with the use of A/V equipment and related cabling
• Perform other related duties pertaining to Audiovisual and Information Technology Support as requested by Supervisor
• Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning
• Assists the Workstation Support Supervisor in the troubleshooting of specialized applications
• Assists with standard workstation support issues and PC replacements as needed

Required Experience

• Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
• Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
• Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
• Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
• ability to plan, organize, manage and track projects
• ability to communicate effectively both verbally and in writing
• ability to read, understand, and comply with the department's policies

 Education:

• A high school diploma or equivalent with at least journey-level work experience in Audiovisual Support with apprentice-level experience in supporting Information Technology. Some academic or vocational level education is preferred.

Please send your updated Word format resume along with your best contact details to  or call me at .                               

Stellar IT Solutions is a Global IT Solution provider headquartered in Rockville, MD, with operations in the US and India. Stellar IT Solutions has over 15 years of IT and consulting experience to give cost-effective solutions to many Fortune 500 companies.