GOAPRDJP00000764 - Senior Service Designer Data Analytics & Product Development

Remote • Posted 9 hours ago • Updated 4 hours ago

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Senior Service Designer

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Job Title: Senior Service Designer Data Analytics & Product Development
Location: Remote

Role Summary:

Support a data center of excellence by designing and prototyping data products and analytics initiatives using human-centered design methods. Work across the organization to deliver data products with agility and innovation, improving access to data assets for policy analysis, program planning, and decision-making. Focus on data product delivery, user experience, and transforming data into corporate assets.

Key Responsibilities:

Integrate human-centered design methods into data product development and delivery
Conduct discovery, requirements gathering, process mapping, service design, prototyping, and gap analysis for data analytics initiatives
Analyze data user experiences across channels (pipelines, interfaces, catalogues, architecture); identify gaps and solutions
Lead user/behavioral research, co-design workshops, prototype testing, and usability testing
Develop journey maps, service blueprints, process maps, user stories, and roadmap documents
Create end-to-end data/analytics product service journeys with current and future state mapping
Co-design new processes and policies with program teams (executives to front-line staff) for change management
Establish service performance metrics, measurement, and reporting frameworks
Integrate design features and architectural solutions into existing data service operations

Required Experience:

8+ years: Creating journey maps and service blueprints or visual representations of user needs
8+ years: Facilitating and leading co-design workshops
7+ years: Human-centered design approach (UX, customer experience, service design, interaction design)
7+ years: Working with digital/data products (data pipelines, user interfaces, catalogues, architecture)
7+ years: Service Designer on projects comparable in size/complexity to large-scale government service innovation, program review, or digital transformation
7+ years: Analyzing research data and presenting findings in diverse ways
7+ years: Creating service metrics and measures
7+ years: Moving between detail-level work and whole-system thinking; understanding system relationships
7+ years: Planning, conducting, and analyzing behavioral/ethnographic field research to understand user, employee, and government needs
4+ years: Working in or for the public sector

Education & Certifications:

Required: University degree in computer science or related discipline
AND 10 years relevant experience

Other Mandatory Requirements:

Must provide own equipment: Modern Windows or MacOS computer compatible with Azure Virtual Desktop (AVD). Windows preferred.
Available for onsite meetings 3 4 times per month (strategic, architectural, technical discussions with team members and executives)
Criminal record check (provided upon request before start date)
Completion of mandatory training: FOIP, Security Awareness
No travel/relocation expenses provided for onsite meetings
Max 3 submissions per supplier

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10106248
Position Id: 2026-3758
Posted 9 hours ago

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GOAPRDJP00000764 - Senior Service Designer Data Analytics & Product Development

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