The following statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
1. Plans, organizes, controls, integrates and evaluates the work of the Information Technology Department. With subordinate managers and staff, develops, implements and monitors the Information Technology vision including long-term plans, goals, and objectives focused on achieving the department''s mission and assigned priorities. Manages and directs the development, implementation and evaluation of work programs, plans, processes, systems and procedures to achieve District and department goals, objectives and performance measures. Develops and directs the implementation of policies and standards for the Information Technology Department.
2. Directs and participates in the preparation of multiple budgets including the Information Technology Department budget as well as overall District Technology Operating and Capital budgets. Reviews and approves the purchase of all District information technology equipment and services, including cloud services, on premise servers, storage arrays, network equipment, enterprise applications, standard end-user hardware and software items, professional services and contractor statements of work. Monitors budget performance against the department''s annual plan.
3. Plans and evaluates the performance of managers and their assigned staffs; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with the District''s human resources Standards and Procedures and labor contract provisions.
4. Provides day-to-day leadership and works with department managers and staff to ensure a high performance, customer service-oriented work environment which supports achieving the department''s and the District''s mission, objectives and service expectations; provides leadership and participates in programs and activities that promote workplace diversity and a positive employee relations environment.
5. Provides professional assistance to District management on information systems and technology, business applications, cloud services, network operations and support and related matters; provides comprehensive processing and technology support services and solves a broad range of complex computer technology-based problems.
6. In partnership with the Chief Information Security Officer, implements the District''s information security strategy, by directing work programs to be carried out by Information Technology staff and management.
7. Works with District executives and managers to evaluate current and anticipated information systems and technology requirements and examines the feasibility of alternative conceptual approaches to meeting business strategies and requirements. Works with executives to prioritize applications development, technology and infrastructure upgrade requests; recommends approaches and action plans that will produce optimal return on District technology investments; promotes the uses of sound technology.
8. Monitors industry hardware and software trends in areas of particular relevance to port operations; evaluates the uses of emerging technology in meeting long-term District business, operating and security strategies; directs the study of new technology to determine its utility, consistency with District technology standards, relevance for meeting District business and operational requirements, and expected return on investment; recommends and establishes long range technology direction and strategies; establishes hardware and software standards for general use.
9. Develops and reviews reports of findings, alternatives and recommendations involving a broad range of complex technology and information system support issues; makes presentations to District management and others on technology projects and department operations; monitors developments related to information technology and evaluates their impact on District operations and programs; recommends policy and procedural improvements.
10. Directs through subordinate managers and staff, the delivery of information technology services including: systems development, network and firewall services, system engineering, application development and operations, system administration, user provisioning, computer operations and support services to all District departments; directs the development, enhancement, quality assurance testing and installation of new applications, application upgrades and enhancements, software installations and upgrades; provides advice and guidance on project implementation, including requirements assessments, vendor selection and project management; directs user training on new systems and applications; ensures that department documentation standards are met. Provides and directs the delivery of internal consulting services on computer technology issues.
11. Directs through subordinate managers and staff the operations, maintenance, administration and upgrade of District networks, server infrastructure, storage arrays, and communications infrastructure; ensures that all architectures meet Enterprise Architecture standards and District operational and security requirements; directs the establishment of enterprise database architectures and data management standards and the administration of enterprise databases and data repositories; directs the development and administration of disaster recovery framework, systems, and processes including systems redundancy.
12. Directs through subordinate staff the monitoring of all District technology assets to ensure that established system reliability, backup and recovery standards are met; evaluates and recommends major hardware and bandwidth upgrades.
13. Directs through subordinate managers and staff, the delivery of customer support services, including hardware and software repair and maintenance, application support, user account provisioning, desk-side support services, and tier one help desk services.
14. Maintains relationships with Information Technology Directors of other ports and similar agencies to stay abreast of technology developments and trends in port operations including information security implications.
OTHER DUTIES
1. Represents the District on technical advisory committees.
2. Prepares and reviews statistical reports, technical publications, memorandums of record, agendas and agenda sheets and miscellaneous correspondence; directs the maintenance of department files and records.
3. Monitors trends and developments in information technology; consults with vendors and other sources on industry and product direction, functionality and capabilities.
4. Shares technical expertise with District departments and Information Technology staff as needed for operational issues outside the scope of projects.
5. Approves software and hardware requests for other Port departments.
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