Location: St. Louis, MO
Salary: $17.00 USD Hourly - $20.00 USD Hourly
Description:
Help Desk Consultant (1-2 Years Experience)
Hours: 8:00 AM - 5:00 PM EST / CST
Location: Hybrid
Overview
Our client is seeking a motivated Help Desk Consultant with 1-2 years of IT support experience. This role serves as the first point of contact for end users, providing customer-focused technical assistance and resolving Tier 1 issues in a Microsoft-based environment. The ideal candidate is resourceful, eager to learn, and comfortable troubleshooting common IT problems while maintaining a positive user experience.
Key Responsibilities
Serve as the initial point of contact for help desk requests via phone, email, and ticketing system.
Troubleshoot and resolve basic IT issues, including password resets, VPN access issues, software and hardware troubleshooting, and Microsoft 365 support.
Document issues, resolutions, and customer interactions in the ticketing system.
Escalate complex problems to higher-level support teams when appropriate.
Maintain timely and professional communication with end users.
Research and identify solutions using existing documentation, tools, and support resources.
Required Skills and Experience
1-2 years of help desk, technical support, or service desk experience.
Strong customer service and communication skills.
Ability to troubleshoot desktops, laptops, peripherals, and common software issues.
Experience supporting Microsoft environments, including Microsoft 365 and Windows operating systems.
Competency in resolving password issues, access problems, and VPN-related support requests.
Ability to work independently, think critically, and quickly identify solutions.
Preferred Qualifications
Experience with Azure Active Directory including user management and MFA support.
Familiarity with Active Directory tools for managing accounts, group memberships, and basic administrative tasks.
Experience with ticketing platforms such as ServiceNow, Zendesk, Freshservice, or similar systems.
Basic understanding of networking fundamentals such as VPN, Wi-Fi connectivity, and IP addressing.
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Contact:
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1117534
- Posted 21 days ago
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