Service Now Discovery SME

Columbus, OH, US • Posted 4 days ago • Updated 47 minutes ago

Full Time

On-site

Fitment

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Skills

Service Now Discovery
CMDB module
CI classes
Service Mapping
Integration Hub ETL
ITIL v4
Configuration Management

Summary

ServiceNow Expertise
o Strong knowledge of CMDB module, CI classes, and relationships.
o Experience with Discovery, Service Mapping, and Integration Hub ETL.
o Familiarity with ITOM and ITSM processes (Incident, Change, Problem).
ITIL Framework
o Solid understanding of Configuration Management principles and ITIL v4.
Data Management
o CI lifecycle management, data normalization, and duplicate elimination.
o Automated discovery and reconciliation tools.
Integration & Scripting
o Ability to configure integrations with SCCM, AD, and other systems.
o Basic scripting (JavaScript, Glide API) for workflow customization.
Reporting & Governance
o CMDB Health Dashboard, audit reports, and compliance checks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1a5d37
Position Id: 2026-339
Posted 4 days ago

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Service Now Discovery SME

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