Hospitality Ambassador

Description:

Role Summary – Hospitality Ambassador

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities

• Front Desk / Lobby Operations
  • Serve as the main point of contact for employees and visitors
  • Provide high-level, professional service with a “heart for service” mindset
  • Handle inquiries, requests, and issues promptly and gracefully
• Security & Access Management
  • Partner closely with Security to protect people and assets
  • Manage visitor check-in, badge assignment, and host notifications
  • Ensure strict adherence to access protocols and confidentiality
• Guest & Service Coordination
  • Support:
    • Vendor deliveries (packages, catering, personal items)
    • Special requests and VIP interactions
    • Call center support (phone inquiries)
• Program & Operations Support
  • Manage programs like:
    • Parking placards
    • Clipper Cards / transportation
    • Lobby amenities
  • Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties
  • Support gnExpress delivery service (document handling/distribution)
  • Maintain lobby supplies
  • Assist with projects and process improvements

Key Competencies

• Exceptional customer service / hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion
• Adaptability + multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset

Qualifications

• Bachelor’s degree (any field)
• 3–4+ years experience in:
  • Corporate hospitality OR
  • High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in:
  • MS Office + Google Suite
  • Ability to learn new systems (visitor mgmt, call center tools)
• Valid CA driver’s license