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Desktop Support/ IT SUPPORT

Boise, ID, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

No Travel Required

On-site

$25 - $28/hr

Fitment

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Job Details

Skills

TROUBLE SHOOTING
TICKETING
ACTIVE DIRECTORY
SHARE POINT
ONE DRIVE
M365

Summary

Job Summary

We are seeking a customer-focused IT Support Specialist to provide technical assistance and support to end users. The ideal candidate will be responsible for troubleshooting technical issues, onboarding users to Microsoft 365, supporting Windows systems, and assisting with email and document migrations. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality customer service.

Key Responsibilities

Provide excellent customer service by responding to user inquiries and support tickets in a timely and professional manner.
Prioritize and resolve technical issues based on urgency and business impact.
Troubleshoot and maintain user accounts, computers, groups, and policies within Microsoft Active Directory.
Onboard new users to Microsoft 365, including setup and support for:
- Microsoft SharePoint
- Microsoft OneDrive
- Microsoft Outlook
Assist with migrating end-user emails and documents to Microsoft 365 from:
- On-premise Microsoft Exchange Server
- External Microsoft 365 environments
- Google Workspace
Troubleshoot issues related to Microsoft Windows 10 and Microsoft Windows 11.
Provide support for Microsoft Office 2016, including importing/exporting emails, calendars, and contacts.
Perform basic network troubleshooting, including wired and wireless connectivity issues using tools such as ping and traceroute.
Document technical issues, resolutions, and system changes clearly.

Required Qualifications

Minimum 3 years of customer service or helpdesk/support experience.
Minimum 2 years of experience onboarding users to Microsoft 365 (SharePoint, OneDrive, Outlook).
Minimum 2 years of experience migrating emails and documents to Microsoft 365 from on-premise or cloud platforms.
Strong troubleshooting experience with Windows operating systems.
Excellent communication and interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10290032
Position Id: 8942491
Posted 2 hours ago

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