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IT Help Desk Associate

• Posted 21 hours ago • Updated 21 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Remote Support
Printers
Server Administration
Group Policy
Microsoft Azure
Routers
Cloud Computing
Servers
Microsoft Technologies
Microsoft Exchange
Microsoft SharePoint
SPAM
Generative Artificial Intelligence (AI)
Lifecycle Management
Onboarding
Regulatory Compliance
Cyber Security
Collaboration
Technical Support
Help Desk
CompTIA
Microsoft
Cisco Certifications
Operating Systems
Microsoft Outlook
Mobile Devices
Computer Networking
Client/server
Switches
TCP/IP
DNS
Dragon NaturallySpeaking
WINS
DHCP
Routing
Cabling
Wireless Security
Firewall
OSI Model
Active Directory
Network
Web Conferencing
Wireless Communication
Fortinet
Cisco
Meraki
Computer Hardware
Management
Microsoft Office
Windows PowerShell
Workflow
ITIL
Health Insurance
Insurance
FSA
Life Insurance
Finance
Law

Summary

JOB OVERVIEW:

Dynasty Financial Partners is seeking a motivated, self-starting IT Support Specialist to join our Technology team. Based in our St. Petersburg office, you'll serve as a critical resource for our employees-delivering hands-on technical support locally while providing remote assistance to team members across our other offices. This role offers the opportunity to work across a broad technology landscape, from day-to-day troubleshooting to infrastructure administration and cybersecurity initiatives.

REQUIREMENTS:

End-User Support

Deliver first and second-tier technical support to Dynasty employees, both onsite and remotely
Troubleshoot hardware, software, and connectivity issues across workstations, mobile devices, printers, phones, and web conferencing tools
Translate complex technical issues into clear, understandable guidance for non-technical users

Systems & Infrastructure Administration

Assist with server administration tasks including user and group management, security permissions, group policies, and resource monitoring within Active Directory and Azure Active Directory
Configure, maintain, and troubleshoot internal infrastructure including servers, routers, switches, firewalls, and security updates
Monitor datacenter and cloud environment health using existing tools; build, test, and maintain servers as needed

Microsoft Ecosystem Management

Administer and support Microsoft technologies including Exchange, Microsoft 365, SharePoint, Intune, and Autopilot
Troubleshoot email issues such as bounce-backs, spam filtering, transmission failures, and mobile app configurations
Able to navigate and troubleshoot GenAI content

Asset & Lifecycle Management

Manage technology assets, deploy system images, and ensure compliance with firm policies
Execute onboarding and offboarding procedures, including workstation deployment and decommissioning
Support routine updates, patches, and hardware lifecycle planning

Security & Compliance

Assist in monitoring, maintaining, and implementing cybersecurity policies and solutions across the internal environment

Collaboration & Projects

Partner with external MSPs, hardware vendors, and software providers to resolve issues and implement solutions
Collaborate with internal departments on cross-functional technology initiatives
Travel occasionally throughout the United States to support Dynasty network firms with IT projects
Respond promptly to critical incidents as needed

Requirements

REQUIREMENTS:

Experience & Certifications

1-2 years of experience in an internal IT support or Helpdesk role
CompTIA, Microsoft, and/or Cisco certifications are a plus

Technical Skills

Strong understanding of desktop hardware, operating systems, and diagnostic tools
Proficiency with Microsoft Office, Outlook, and mobile device configuration and support
Experience administering Microsoft 365 and related admin portals

Foundational knowledge of networking principles, including:

Client-server architecture, switching, and TCP/IP protocols (DNS, WINS, DHCP, routing)
CAT cabling, wireless security, and firewall technologies
OSI Model fundamentals
Entry-level Active Directory and/or Entra experience with the ability to perform basic user account administration
Familiarity with troubleshooting network connections, web conferencing, and Wi-Fi issues
Exposure to Fortinet and Cisco Meraki hardware is ideal
Experience with management tools such as NinjaOne, Intune, Microsoft 365 Admin Centers, and PowerShell are a plus

Process & Framework Knowledge

Ability to follow and execute process-driven workflows
Familiarity with ITIL framework principles

BENEFITS

Health Insurance
Dental insurance
Vision insurance
Retirement plan 401(k)
401(k) matching
Paid Time Off
FSA/HSA benefits plans
Disability benefits
Voluntary Life Insurance
Basic Life Insurance

EQUAL EMPLOYMENT OPPORTUNITY: Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24322591
Posted 21 hours ago

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