Position: Program Manager IV - Site Reliability Engineering (SRE) - Airlines Experience
Location: Remote
Duration: Contract
Job ID: 175609
Job Overview: We are seeking a senior, hands-on Program Manager IV with extensive enterprise experience to lead and integrate Site Reliability Engineering (SRE) deliverables at scale. The ideal candidate will orchestrate technology workstreams across application and infrastructure teams, manage vendor and partner relationships, and present to VP/SVP leadership. This role focuses on delivering reliability and observability outcomes while ensuring no late surprises. The Program Manager IV will exercise delivery judgment, identify architectural and dependency risks, and ensure SRE outcomes are operationalized effectively.
Responsibilities: - Own the integrated delivery plan for SRE deliverables, including sequencing workstreams, defining milestones, and managing dependencies across multiple teams and vendors.
- Drive SRE outcomes such as runbook maturity, SLO/SLI definition, incident management maturity, alert tuning, and resilience engineering across applications and platforms.
- Maintain program governance artifacts, including integrated program plans, RAID logs, dependency tracking, and decision documentation. Provide concise and credible status and risk updates to executives (SteerCo).
- Collaborate with Observability teams, Platform Ops, and application owners to translate architecture risks into delivery mitigations.
- Integrate the SRE delivery framework across PMs and teams, including program plan templates, interface agreements, dependency models, and decision documentation.
- Coordinate cross-functional stakeholders to facilitate alignment and decisions among Platform Ops, application owners, security, infrastructure, observability contacts, and third parties.
- Track and report program-level progress, including weekly consolidated status updates, RAID/dependency dashboards, and operational readiness views. Provide daily reporting during critical delivery windows.
- Proactively identify architectural and delivery risks, recommend mitigation options, and escalate appropriately to remove blockers and avoid late surprises for leadership.
- Ensure SRE deliverables are operationalized, including runbooks/playbooks, training, knowledge transfer, and documented handoffs with measurable acceptance criteria for steady-state ownership.
- Coordinate internal and external resources to meet delivery objectives and establish clear handoff and continuity practices for sustained workstream progress.
Qualifications: - 3+ years as a Senior Program Manager leading large multi-workstream technology initiatives, with experience managing parallel workstreams and vendor ecosystems.
- 7+ years of overall experience in application/infrastructure delivery with proven exposure to SRE/observability programs.
- Experience managing enterprise programs that deliver SRE outcomes, such as SLO/SLI adoption, incident management, and platform hardening.
- Proven track record of presenting to VP/SVP/executive forums and maintaining program governance artifacts for executive consumption.
Key Skills & Competencies: - Enterprise program leadership: Ability to integrate multiple independent workstreams and hold teams accountable to commitments.
- Multi-workstream integration: Skilled in coordinating PMs, vendors, and independent teams into a unified delivery plan.
- Business-technology translation: Fluent in both business and technical domains, with the ability to read architecture and dependency models and identify delivery risks.
- Executive presence & communication: Confident communicator with strong executive presence, capable of delivering concise and credible SteerCo updates.
- Proactive risk & issue management: Actively identifies, escalates, and mitigates risks and dependencies early to ensure leadership is never surprised by delays or delivery threats.
- Adaptability in enterprise environments: Effective across mixed delivery models, legacy and modern tech stacks, and organizational complexity while maintaining delivery momentum.
- Calm under pressure: Maintains clarity, organization, and forward progress amid ambiguity, competing priorities, and high-visibility scrutiny.
- Tracking & reporting: Experienced in producing integrated program dashboards and SteerCo-ready reporting.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $80- $86
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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