Project/Program Manager

job summary:

We are seeking a proactive and highly organized Project Manager with a proven track record in improving customer communication. Experience in the financial services or a related highly regulated industry is a plus. The ability to collaborate effectively with cross-functional teams, including marketing, product, design, and engineering, is critical. The candidate should be comfortable translating complex business needs into clear project plans and communicating progress and challenges to stakeholders at all levels. Bonus: The ideal candidate will possess a strong understanding of user experience (UX) principles as they apply to digital messaging and a passion for data-driven decision-making.

location: San Antonio, Texas

job type: Contract

salary: $63 - 70 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

-Lead the enhancement of the top 20 call-driving message templates to improve clarity and effectiveness, in partnership with business, content, and experience experts. -Oversee the transformation of online document notifications, incorporating personalized and actionable content to drive member engagement, in partnership with business, content, and experience experts. -Complete comprehensive member journey mappings for all lines of business products, identifying opportunities for template enhancement or obsolescence, in partnership with design, business, and experience experts. -Utilize performance data to inform and update our digital messaging and document standards, in partnership with product teammates and content experts. -Measure and report on key performance indicators, including volume of template enhancements and obsoletions, volume of templates sent, CTA click rates, message opt-out impacts, and the number of journeys evaluated, in partnership with product teammates.





qualifications:

-Detail oriented and organized

-Project Management: 7+ years of experience managing complex, multi-initiative projects from inception to completion, with a strong focus on Agile methodologies and risk management.

-Data Analysis & Performance Measurement: 4+ years of experience defining KPIs, analyzing message performance data (e.g., click-through rates, opt-out rates), and deriving actionable insights to drive improvements.

-Digital Messaging Strategy & Execution: 5+ years of experience developing and implementing digital messaging strategies, including experience with content personalization, journey mapping, and A/B testing for communication platforms.

Tools: Jira workflow management, microsoft (i.e. excel, PP, etc), box; Jira and analytics a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.