job summary:
We are seeking an experienced Oracle Argus Subject Matter Expert (SME) to support enterprise life sciences clients in maintaining critical pharmacovigilance systems. Joining our Application Managed Services team, you will act as the primary technical point of contact during US hours, delivering tier-level ITIL support, resolving system issues, and ensuring seamless platform operations.
location: Telecommute
job type: Contract
salary: $60 - 70 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Provide dedicated technical and application support for Oracle Argus Safety systems.
- Serve as the primary technical contact for client stakeholders during US business hours to address application inquiries and ticket escalations.
- Analyze, troubleshoot, and resolve platform incidents in accordance with established ITIL service standards and compliance protocols.
- Collaborate with application delivery teams to implement platform updates, functional enhancements, and system maintenance.
qualifications:
Bachelor's degree or higher in Computer Science, Information Technology, Life Sciences, or a related field.
5+ years of hands-on experience working with Oracle Argus Safety applications.
5+ years of experience in ITIL application support, incident management, and ticketing workflows.
5+ years of domain knowledge in pharmacovigilance, drug safety systems, and life sciences R&D environments.
Legal authorization to work in the United States without sponsorship.
PREFERRED QUALIFICATIONS
Prior experience with Laboratory or Scientific Informatics applications support/development.
Strong written and verbal communication skills with a proven track record in client-facing consultant roles.
skills:
application management,data standards,Database,databases,Informatics,Oracle,Software Development,natural leadership,troubleshoot,Argus,life sciences,change control,Client-Facing,client-facing interactions,Configuration Knowledge,Escalation Management,impact assessments,Incident Management,ITIL,system maintenance,operational support,Managed Services,pharmacovigilance,drug safety,R&D,Safety,service level agreements,safety system,Technical Communication,technical service,IT support,application support,workflows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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