IT Support Specialist

IT Support Specialist (Executive Support)

Databricks, Inc.

We are seeking an experienced IT Support Specialist to serve as the primary technical partner for Databricks, Inc. New York office. In this role, you will deliver a white-glove support experience to employees, including C-level executives and senior leadership.
You'll play a critical role in ensuring productivity by anticipating needs, resolving issues quickly, and maintaining a high standard of service in a fast-paced, high-visibility environment.

What You'll Do

• Provide white-glove IT support to executives, senior leadership, and staff
• Own and resolve high-priority escalations from Tier 1 helpdesk teams
• Deliver hands-on support for devices, A/V systems, conference rooms, and events
• Proactively identify trends and implement solutions before issues arise
• Partner with IT engineering and specialists to enhance tools, systems, and collaboration
• Maintain and update documentation in Confluence knowledge base
• Manage and prioritize support tickets while improving workflows and processes
• Troubleshoot complex issues across multiple devices and platforms

Required Qualifications

• 5+ years of IT support experience
• 2+ years supporting executive leadership (C-level, VP+)
• Experience working in a fast-paced or high-growth environment

Executive Support Expertise

• Proven experience delivering white-glove support
• Ability to remain composed in high-pressure, high-visibility scenarios
• Strong communication and interpersonal skills with senior stakeholders

Okta / Identity & Access Management

• Advanced Okta administration experience
• Ability to build and troubleshoot group rules using Okta Expression Language
• Experience managing SSO integrations (SAML/SCIM) and push groups

Endpoint & Device Management

• Strong troubleshooting across macOS, Windows, iOS, and Android
• Experience with MDM tools (e.g., JAMF) for device configuration and security
• Ability to diagnose cross-device interoperability issues

Google Workspace Administration

• Advanced admin experience with Google Workspace
• Ability to manage security policies and perform email/log investigations
• Experience building quarantine rules and moderation groups

Preferred Skills

• Experience with JAMF, Slack, and automation tools
• Familiarity with AI-driven tools or workflows
• Strong documentation and process improvement mindset

Environment

• Onsite role supporting a growing office (~200 users today, scaling to 350+)
• Fast-paced, high-touch support environment with direct executive interaction

Why Join

• Work directly with executive leadership and make a visible impact
• Opportunity to build and improve IT support processes at scale
• Be part of a high-growth, collaborative environment

Experience Level

Intermediate to senior

Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.