Job DescriptionThe IT Manager will interface with operational management and end users to analyze and support internal system solutions. Ideal candidates will have the opportunity to support systems as well as work within a team and independently. As an IT Manager you will also provide support to a variety of point-of-service solutions including,but not limited to Point of Sale, credit card machines, and Hotel Property Management Systems.
Job Responsibilities- Significant responsibility in system maintenance and supporting critical business applications
- Adheres to consistent process and standardizations which enhance the overall IT value proposition
- Responsible for proactive support and maintenance around Point of Sale systems
- Responsible for proactive support and maintenance around network infrastructure and telecom services.
- Provides technical support of the application, interfaces, and any customizations
- Supervises support issues, ensures resolution plans and reports progress to management
- Proactively maintains systems and carries out preventative maintenance plans
- Supervises system status and reacts to issues as they arise
- Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolvedthrough automated solutions
- Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt tonew requirements
- Responsible for communicating any defects to vendors and application owners and for coordinating testingand implementation of fixes
- Works closely with others to ensure service levels are being met and risk to the business is minimal
- Communicates with site users regarding any system enhancements and or scheduled upgrades
- Participates in technical and functional training classes as necessary or required
Qualifications- Strong oral and written communication skills
- Knowledge of Windows Operating Systems and Microsoft Applications
- Knowledge of Basic Networking
- Requires strong analysis, organization, communications, interpersonal, customer service, problem-solvingand project management skills
- Experience with hospitality customer technologies preferred
About AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About AramarkThe people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
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