Senior Program Manager

Lead planning, execution, monitoring, and delivery of a large-scale modernization program. 

Coordinate multiple project workstreams, vendors, business units, and technical teams. 

Develop and maintain integrated project schedules, milestone tracking, and risk mitigation plans. 

Monitor project progress, budget, timelines, and resource utilization. 

Ensure successful execution of system development, testing, data migration, deployment, and operational readiness activities. 

Identify and resolve complex program issues while driving accountability across teams. 

Serve as the primary liaison between leadership teams, technology partners, and implementation vendors. 

Track vendor performance against contractual deliverables and project milestones. 

Facilitate issue resolution, escalation management, and decision-making processes. 

Coordinate delivery activities across multiple vendors and internal stakeholders. 

Support adoption of innovative delivery approaches, automation, and AI-assisted development/testing initiatives. 

Ensure alignment with regulatory, compliance, and certification requirements. 

Coordinate readiness activities, validation processes, and operational preparedness efforts. 

Support preparation of documentation required for implementation approvals and production deployment. 

Monitor testing outcomes, data reconciliation activities, and external integration certifications. 

Provide regular project status updates to executive leadership and governance committees. 

Facilitate steering committee meetings, executive briefings, and stakeholder workshops. 

Track decisions, action items, project risks, and mitigation strategies. 

Maintain transparent communication across business and technology organizations. 

Coordinate: 

User Acceptance Testing (UAT) 

Data migration validation 

Security and performance testing 

Production readiness assessments 

Cutover planning and deployment activities 

Support Go/No-Go readiness reviews and post-implementation stabilization efforts. 

Partner with business leaders to prepare operational teams for new processes and technologies. 

Coordinate training initiatives, knowledge transfer, and end-user readiness programs. 

Support adoption strategies and transition planning activities. 

Ensure operational workflows align with future-state system capabilities. 

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Public Administration, or related field. 

10+ years of experience managing large-scale IT modernization, digital transformation, or enterprise software implementation programs. 

Proven experience leading complex, multi-vendor technology initiatives. 

Strong knowledge of Agile, Hybrid, and Iterative project delivery methodologies. 

Experience managing system development, testing, deployment, data migration, and operational readiness activities. 

Strong stakeholder management and executive communication skills. 

Experience with risk management, governance processes, and program reporting. 

Experience supporting government, public sector, workforce, human services, or benefits administration modernization initiatives. 

Familiarity with compliance, certification, and regulatory readiness processes. 

Experience implementing cloud-based enterprise platforms. 

Experience working within public-sector governance structures. 

PMP, PMI-ACP, or equivalent project management certification. 

PgMP certification strongly preferred. 

Enterprise IT Modernization 

Program & Portfolio Management 

Vendor Management 

Stakeholder Engagement 

Risk & Issue Management 

Executive Reporting 

Implementation Readiness 

Data Migration Oversight 

Agile Delivery 

Organizational Change Management 

Cross-Functional Leadership 

Governance & Compliance