Description
We are looking for an experienced Help Desk Supervisor to oversee the daily operations of an on-site IT support team in Memphis, Tennessee. In this role, while managing a team of technicians and optimizing help desk processes. This is a Contract to long-term opportunity, providing a pathway to extended employment.
Responsibilities:
Supervise and mentor a team of helpdesk technicians, ensuring consistent performance and growth.
Oversee the management of IT support workflows, including ticketing systems and service desk operations.
Implement process improvements to enhance efficiency and the quality of technical support services.
Provide hands-on technical assistance for desktop operating systems, Microsoft 365, networking basics, and endpoint management tools.
Collaborate with other IT departments to maintain a secure and reliable support environment.
Monitor and report key performance metrics to stakeholders, ensuring transparency and accountability.
Ensure compliance with IT standards and security protocols while managing resources effectively.
Manage IT assets, including inventory tracking and equipment deployment.
Offer support for classroom technology and audiovisual systems as needed.
Respond to system outages or urgent issues, occasionally requiring evening or weekend availability.
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
At least 3-5 years of IT support experience, including a minimum of 2 years in a supervisory or leadership role.
Strong proficiency in desktop operating systems such as Windows and macOS, along with expertise in Microsoft 365.
Solid understanding of networking principles and endpoint management tools.
Demonstrated ability to manage helpdesk workflows and ticketing systems like ServiceNow or Zendesk.
Familiarity with IT service management (ITSM) practices and active directory.
Experience providing deskside support and managing service desk operations.
Ability to lift and move IT equipment weighing up to 40 lbs as part of routine tasks.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03900-0013416711
- Posted 2 hours ago
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