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Amazon Connect Architect

Plano, TX, US • Posted 15 hours ago • Updated 15 hours ago

Contract W2

On-site

$65 - $70/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

contact center
Generative Artificial Intelligence (AI)
Artificial Intelligence
Amazon Web Services
Cloud Computing
Infrastructure Architecture
GenAI
LLM
Java
Python
Amazon Connect

Summary

Proficiency in at least one modern programming language (e.g., Python, Java)
Experience implementing cloud contact center platforms, preferably Amazon Connect
Strong expertise with Infrastructure as Code (e.g., Terraform)
Ability to architect and implement AWS applications and networking
Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
Advanced knowledge of application and infrastructure architecture principles
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
Experience building and supporting enterprise solutions on AWS
Strong understanding of contact center operations (required)
AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91081485
Position Id: 9055024
Posted 15 hours ago

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Sugan Selvaraj

Recruiter @ Galent

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