- Strong Genesys Cloud development experience, including Architect flows, bots, and Data Actions.
- Experience building chatbots and virtual agents, including intents, conversation flows, and escalation to live agents.
- Familiarity with Genesys AI Studio and agentic virtual agents, with the ability to learn and evaluate new capabilities.
- Experience integrating Genesys Cloud with ServiceNow for knowledge retrieval, ticket creation, and workflow automation.
- Strong REST API integration skills, including OAuth, JSON, webhooks, error handling, and troubleshooting.
- Optional: Practical programming skills in Python or JavaScript for custom connectors, integrations, and AI tools.
- Experience connecting and maintaining knowledge sources, validating responses, and improving chatbot accuracy.
- Understanding of enterprise security, including SSO, role-based access, credential management, and protection of sensitive data.
- Ability to monitor and troubleshoot solutions, distinguish bot or integration issues from platform issues, and document support procedures.
- Ability to work independently, translate business requirements into technical solutions, and collaborate with the US team.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90891773
- Position Id: 9104840
- Posted 10 hours ago
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