The selected candidate will:
Provide L1/L2 production support within an enterprise SAP AMS environment.
Manage assigned incidents, service requests, problems and operational tasks through resolution or structured escalation.
Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking and closure.
Provide clear, concise, complete and timely communication to business users and technical stakeholders.
Participate in shift handovers, operational reviews, CAB activities and major-incident calls, as applicable.
Maintain runbooks, knowledge articles, known-error records and support documentation.
Support planned activities, releases, hypercare, month-end processing and disaster-recovery events, as rostered.
Follow approved access-control, production-change, Firefighter and segregation-of-duties procedures.
Identify recurring issues and recommend automation, incident-reduction and process-improvement opportunities.
Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams and external service providers where necessary.
Work in a shift-based production-support environment, including on-call support where required.
-
SAP MM Procurement, Inventory and Sales Support Consultant
The SAP MM Support Consultant will provide L1/L2 functional support for procurement, inventory, material movements, receiving, shipping, master data and related sales or outbound processes. The consultant will help maintain material availability and continuity across manufacturing and logistics operations.
Key Responsibilities
Monitor, analyze and resolve incidents and service requests related to:
Procurement and purchasing
Supplier scheduling and material call-offs
Inventory and stock management
Goods receipt and goods issue
Stock transfers and transfer postings
Receiving and shipping
Material master data
Relevant sales and outbound processes
Perform initial triage, assess business impact and assign tickets to the correct resolver group.
Investigate transactional failures, stock inconsistencies, incorrect document statuses and movement errors.
Resolve issues caused by missing or incorrect master data and configuration.
Support routine operational requests and approved production-data corrections.
Analyze failed MM-related IDocs and interfaces and coordinate technical issues with Integration and ABAP teams.
Perform functional analysis for workflow, output and document-processing issues.
Conduct root-cause analysis for recurring procurement, inventory, receiving or shipping incidents.
Perform configuration analysis and eligible small configuration corrections through the approved change process.
Reproduce issues in non-production environments and coordinate functional, regression and user-acceptance testing.
Support month-end processing and other business-critical operational activities.
Prepare structured handovers when issues require major development, design changes or specialist L3 support.
Maintain functional runbooks, known-error records and knowledge articles.
Required Skills and Experience
Strong hands-on experience in SAP MM Purchasing and Inventory Management.
Good understanding of material master, goods movements, stock transfers and logistics processes.
Working knowledge of SAP Sales and Distribution processes relevant to shipping and outbound execution.
Understanding of integration between MM, PP, EWM, Finance and external supplier systems.
Experience with SAP configuration, incident management, RCA and controlled production changes.
Experience working with ServiceNow or a comparable ITSM platform.
Strong analytical, documentation and stakeholder-communication skills.
