Note: For your first 3-4 months, you’ll work onsite at our Phoenix campus. You’ll receive hands-on training, focused coaching, and support from experienced teammates and leaders as you learn the role and build confidence in the client's claims environment.
After converting to full time. the schedule moves to 2-3 days onsite, hybrid schedule.
What You’ll Do
· Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss.
· Investigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions.
· Evaluate and negotiate first- and third-party physical damage claims within established settlement authority.
· Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims efficiently.
· Proactively manage an assigned claims inventory by prioritizing work, anticipating next steps, maintaining documentation discipline, and driving each claim toward timely resolution.
· Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership while effectively navigating difficult claim situations.
· Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues and create a seamless experience for members and claimants.
· Support workload surges and catastrophe-response operations as needed, including mandatory on-call dates and potential evening, weekend, and holiday work outside normal business hours.
· Travel or deploy with minimal notice during designated catastrophe events and perform additional duties based on business needs.
What You Have:
· High school diploma or General Equivalency Diploma (GED).
· Experience handling auto physical damage claims, including repair related claim decisions and settlements.
· 3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence.
· Experience independently managing an assigned auto claims inventory from investigation through resolution.
· Acquisition and maintenance of required insurance adjuster licensing within 90 days and three attempts.
· Successful completion of a job-related assessment may be required.
What Sets You Apart:
· 4 years of recent auto claims adjusting experience, including auto liability claims involving coverage investigations, disputed liability, and comparative negligence.
· Total loss experience, including vehicle valuation and settlement negotiation.
· Experience mentoring, coaching, or serving as a technical resource to other claims professionals.
· Active adjuster's license or multiple state adjuster licenses.
· Guidewire Claim Center experience.
· Bachelor's degree.
· US military experience through military service or as a military spouse/domestic partner.
