L3 Support Engineer Genesys Contact Center Platform

Title: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys Contact Center components including routin

Role: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX (On-Site) Mode: Contract Job Description: Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys C

Role: Genesys Cloud Engineer Location: Raritan, New Jersey/Remote Duration: Contract (6+ Months) 10+ plus will be workable Pay Rate: 60/hr on C2C Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (Preferred) Skills required Experience in