Dearborn, Michigan
•
Today
Job Details: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking and closure. Provide clear, concise, complete and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities and major-incident calls
Easy Apply
Contract
Depends on Experience




