Role: ServiceNow HAM/SAM Developer – Asset Management & CMDB Operations
Location: USA Remote
Duration: 12 Months
Job Description:
These resource are not for implementation purposes. Its more operational resource aligned with enhancements/development
This role is a key contributor to the Asset Management and CMDB practice, responsible for maintaining data integrity, automating operational processes, enhancing HAM/SAM capabilities, improving Service Request fulfillment, and ensuring CMDB alignment with enterprise governance standards. The resource will play a critical role in establishing a scalable, compliant, and operationally efficient ServiceNow environment while supporting ongoing platform enhancements and business transformation initiatives.
This requirement is for HAM/SAM developers with CMDB, workflow, and operational enhancement experience, rather than generic ServiceNow developers who only have Incident/Request experience.
Required Skills & Experience:
- Strong ServiceNow platform development experience including JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer, and IntegrationHub.
- Hands-on expertise with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- Strong understanding of Asset Lifecycle Management, Inventory Management, Asset Normalization, and HAM Workspace.
- Experience enhancing Service Catalog, Request Fulfillment workflows, Record Producers, and automated provisioning processes.
- Deep knowledge of CMDB, CSDM, Asset-to-CI relationships, and CMDB governance best practices.
- Experience configuring and managing Identification and Reconciliation Engine (IRE) rules to maintain CMDB data quality and prevent duplicate CIs.
- Experience with integrations using REST/SOAP APIs, Import Sets, Transform Maps, MID Server, and third-party discovery/data sources.
- Strong understanding of Discovery, data migration, normalization, and enterprise asset data management.
- Experience supporting large-scale operational environments and driving platform enhancements aligned to business requirements.
Target Responsibilities but not limited
- Design, develop, and enhance HAM/SAM solutions and Service Request workflows.
- Improve asset lifecycle processes, automation, and operational efficiencies.
- Maintain CMDB integrity and Asset-to-CI alignment.
- Develop integrations and automated workflows supporting asset and software management operations.
Collaborate with operational teams to deliver scalable and sustainable ServiceNow solutions
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