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IT Service Delivery Lead Banking Domain (Salesforce Support)

• Posted 3 days ago • Updated 2 days ago

Contract Independent

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Job Details

Skills

CHANGE MANAGEMENT
MENTORING
PROBLEM SOLVING
Servicenow
TEAM MANAGEMENT
SALESFORCE.COM
Automation
asset management
TECHNICAL SUPPORT
Investment Banking
Leadership
INFRASTRUCTURE MANAGEMENT
service delivery
Communication skills
stakeholder management
Performance Management
IT Service Management
Business Process Improvement
Client-Facing
Cloud Services
Enterprise Software Applications
Business Efficiency
Banking Services
Offshore Work
Stakeholder Communications
Customer Satisfaction
Networking Skills
Information Technology Infrastructure Libraries (ITIL)
Professional Responsibility
Personal Finance
Service Quality
User Assistance

Summary

Job Title: IT Service Delivery Lead Banking Domain (Salesforce Support)

Location: New York, NY

Duration: Long Term

Job Summary:

We are looking for a highly skilled IT Service Delivery Lead with strong domain expertise in Private Banking, Investment Banking, or Asset Management. The ideal candidate will have a solid background in ITIL-based service delivery, excellent leadership and communication skills, and hands-on experience supporting Salesforce platforms.

This role will be responsible for managing service operations, ensuring SLA adherence, driving continuous improvements, and acting as a key liaison between business stakeholders and technical teams.

Key Responsibilities:

Lead and manage end-to-end IT service delivery operations aligned with ITIL best practices
Act as the primary point of contact for stakeholders, ensuring effective communication and issue resolution
Oversee incident, problem, and change management processes to maintain service quality and uptime
Provide functional and technical support oversight for Salesforce applications
Ensure adherence to SLAs, KPIs, and service performance metrics
Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction
Collaborate with cross-functional teams including business, infrastructure, and application support
Manage and mentor support teams, ensuring high performance and accountability

Required Skills & Qualifications:

Strong communication and leadership skills with stakeholder management experience
Proven experience in Banking Domain (Private Banking / Investment Banking / Asset Management)
Hands-on experience with ITIL framework (Incident, Problem, Change, Service Delivery)
Good understanding of Salesforce support and operations (Sales Cloud / Service Cloud preferred)
Experience managing service delivery teams and client interactions
Strong analytical and problem-solving skills

Preferred Qualifications:

ITIL Certification (Foundation or higher)
Experience working in global delivery models / offshore teams
Exposure to tools like ServiceNow or other ITSM platforms
Prior experience handling large-scale enterprise applications and support environments

Key Competencies:

Leadership & Team Management
Stakeholder Communication
Service Delivery Excellence
Banking Domain Knowledge
Process Improvement & Automation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10209652
Position Id: 2026-225845
Posted 3 days ago

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