Software Guidance & Assistance, Inc., (SGA), is searching for a Digital Services Contractor (Program / Operations Support) f or a CONTRACT assignment with one of our premier Sports/Entertainment in NY, NY
Position Summary SGA is seeking a Digital Services Contractor to support day-to-day operations and provide backfill coverage for key digital platforms and third-party partnerships within Digital Program Support team.
This role is ideal for a program/operations-focused professional who can manage provider relationships, support platform usage, and ensure seamless execution of ongoing digital initiatives with minimal disruption.
Key Responsibilities
3rd Party Vendor & Platform Support
- Maintain adoption and ongoing operations of platforms such as Scala/USTA Flex, Smart Access, and Electronic Line Calling (ELC)
- Act as primary point of contact for external providers and internal stakeholders
- Facilitate meetings with vendors and partners
- Track activity and provide operational feedback to ensure alignment with agreements
- Manage and respond to provider and internal inquiries in a timely manner
Serve Platform Support
- Support end-to-end tournament lifecycle within the platform
- Assist providers with setup, management, and execution of tournaments
- Troubleshoot platform or operational issues during active tournaments
- Monitor usage and ensure consistent service delivery
Program Operations & Administrative Support
- Support High School/Teams platform and related initiatives
- Take ownership of daily operational and administrative tasks
- Help reduce workload and prevent backlog for internal team
- Provide ad-hoc support for digital program initiatives and special projects
Required Qualifications
- 5+ years of experience in program coordination, operations, or platform support
- Experience working with SaaS platforms or digital products
- Strong communication and stakeholder management skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Experience supporting external clients, providers, or partners
- Strong problem-solving skills with ability to troubleshoot operational issues
Preferred Qualifications
- Experience with sports, events, or tournament platforms
- Exposure to vendor management or third-party partnerships
- Familiarity with tools such as Salesforce, Jira, or CRM systems
- Experience supporting live events or time-sensitive operations
Key Success Metrics
- Timely completion of daily operational tasks
- Consistent and responsive support to providers and internal teams
- Reliable participation and facilitation of stakeholder meetings
- Reduction of workload/backlog for internal staff
- Overall continuity and stability of digital platform operations
Ideal Candidate Profile
- Highly organized and proactive
- Strong communicator who is comfortable working with external partners
- Able to step in quickly with minimal ramp-up
- Operations-focused with a "get it done" mentality
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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