Location: Malvern, PA
Salary: $55.00 USD Hourly - $60.00 USD Hourly
Description: Our client is currently seeking a Product Owner / Program Delivery: Long Term Contract - Hybrid Remote - Mondays and Fridays are remote!
Product Manager, you'll play a key role in shaping how TPRM technology capabilities evolve, support enterprise transformation priorities, and deliver meaningful improvements managing third-party risk.
This is a hands-on role with strong cross-functional exposure. You'll work closely with business stakeholders, technology partners, architects, and delivery teams to continuously enhance TPRM capabilities and deliver solutions that simplify complex risk processes.
Core Responsibilities
- Own the roadmap, OKRs, and backlog for the ServiceNow TPRM module
- Translate business strategy into prioritized product outcomes within the TPRM domain
- Prioritize enhancements, defects, technical improvements, and BAU work in partnership with IT delivery teams
- Drive day-to-day product decisions across the TPRM module and its integrations with other enterprise systems
- Partner with stakeholders across Risk, Technology, Procurement, Legal, and others to understand business needs and deliver impactful solutions
- Develop a deep understanding of user pain points and use data, feedback, and operational metrics to improve product experience
- Define and monitor success metrics, adoption, and outcomes to ensure delivered capabilities achieve intended value
- Identify opportunities to leverage workflow automation, AI-enabled capabilities, and modern ServiceNow features to improve efficiency and user experience
- Support change management efforts to drive adoption of new capabilities
- Champion Agile product management practices and contribute to a culture of continuous improvement
Qualifications
- Demonstrated experience owning enterprise products
- Strong Agile product management experience with ability to translate strategy into execution
- Experience supporting organizational change and driving adoption of technology capabilities
- Ability to balance strategic thinking with hands-on execution and prioritization
- Strong analytical and problem-solving skills with a customer-first mindset
- Excellent relationship management skills with ability to influence across a complex enterprise
- Outstanding communication skills with experience engaging both technical teams and senior stakeholders
- Experience with ServiceNow or similar enterprise workflow platforms is a plus
- Familiarity with Third Party Risk Management or related domains is a plus
During your first year, you'll:
- Build trusted partnerships across business and technology organizations
- Deliver high-impact enhancements that improve user experience and operational efficiency
- Establish and execute a clear product roadmap aligned with TPRM priorities
- Drive adoption of new capabilities through effective change management
Responsibilities
- Service as Product Owner - partnering with stakeholders enterprise wide to define requirements, stories
- Develop and execute change management plan
- Partner with IT team to execute
Qualifications
- Product ownership
- Stakeholder management
- Story writing
- Agile/Jira
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