Vaco by Highspring
Vaco by Highspring

Senior M365 Engineer

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Contract Independent
Remote
$60/hr
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Summary

Senior M365 Engineer
DETAILS
Location: Remote
Position Type: 6M Contract (w/ likely extensions and potential conversion to fulltime)
Hourly / Salary: to $60W2+ (based on experience level)

JOB SUMMARY
Vaco is currently seeking a Senior M365 Engineer for a 6M Contract (w/ likely extensions and potential to convert to fulltime) that is remote.  The Senior M365 Engineer will focus on operations and support, blending deep technical expertise across M365 (Exchange / Teams / SharePoint), Azure, Active Directory, InTune, SQL, and Windows Server with strong incident management, customer communication, and leadership skills in a 24x7 enterprise setting.  The Senior M365 Engineer will essentially play the role of a high-level technical firefighter and trusted advisor for enterprise Microsoft environments. The Senior M365 Engineer will own complex incidents and problems end-to-end, from rapid triage and troubleshooting of critical (Sev 1/2) issues all the way through root cause analysis and prevention.  Beyond reactive support, the Senior M365 Engineer will focus on proactive work, including conducting supportability reviews before major M365 / Azure migrations or deployments, recommending improvements for performance and reliability, leading patching and maintenance activities, and ensuring changes happen safely with minimal disruption. The Senior M365 Engineer will act as the main technical point of contact for customers, collaborates with Microsoft when needed, prepares technical content for business reviews, maintains documentation, drives process improvements, and mentors junior team members.
  • Microsoft Platform Support – Supporting MS Workloads through Remote Diagnosis / Debugging / Remediation of Complex Issues
  • Incident Management / Escalation Support – Owning Incidents End-to-End (Triage / Troubleshooting / Coordination / Communication Through Resolution) | Serving as Escalation Point for Critical Sev 1 / 2 Incidents
  • Root Cause Analysis / Preventive Action – Driving RCA for Major Incidents / Implementing Corrective Actions to Prevent Recurrence
  • Supportability Reviews / Migration Readiness – Conducting Supportability Reviews for Major MS Migrations / Deployments (M365 / Azure / Teams / SharePoint / Exchange / SQL)
  • Architecture / Configuration Guidance – Providing Design / Configuration Recommendations (High Availability / Performance / Supportability Focus)
  • Change Management / Platform Support – Participating in Planning / Execution of Customer Change Windows for MS Platforms
  • Patching / Hotfix Management – Leading Patching / Hotfix Deployments (Safe Rollouts / Minimal Downtime / Post-Change Validation Emphasis)
  • Risk Assessment / Reviews – Evaluating Advisories / Updates | Recommending Risk-Aligned Patching Strategies
  • Customer Advisory / Vendor Coordination – Trusted Technical Advisor Coordinating with MS for Complex Defect Resolution / Maintaining Single Point of Contact Experience
  • Client Success / Executive Reporting – Partnering with Client Success Teams to Support QBR / EBR Reviews / Presenting Technical Health / Performance Metrics
  • Documentation / Knowledge Management – Creating / Maintaining Technical Documentation / Runbooks / Knowledge-Base Articles Improving Resolution Efficiency
  • Continuous Improvement / Automation – Contributing to Process / Tooling / Automation Enhancements across Microsoft Support Operations
  • Mentorship / Knowledge Sharing – Mentoring / Cross-Training Engineers (MS Technologies / Best Practices)

JOB REQUIREMENTS
  • Microsoft Platform Support – Supporting MS Workloads through Remote Diagnosis / Debugging / Remediation of Complex Issues
  • Incident Management / Escalation Support – Owning Incidents End-to-End (Triage / Troubleshooting / Coordination / Communication Through Resolution) | Serving as Escalation Point for Critical Sev 1 / 2 Incidents
  • Root Cause Analysis / Preventive Action – Driving RCA for Major Incidents / Implementing Corrective Actions to Prevent Recurrence
  • Supportability Reviews / Migration Readiness – Conducting Supportability Reviews for Major MS Migrations / Deployments (M365 / Azure / Teams / SharePoint / Exchange / SQL)
  • Architecture / Configuration Guidance – Providing Design / Configuration Recommendations (High Availability / Performance / Supportability Focus)
  • Change Management / Platform Support – Participating in Planning / Execution of Customer Change Windows for MS Platforms
  • Patching / Hotfix Management – Leading Patching / Hotfix Deployments (Safe Rollouts / Minimal Downtime / Post-Change Validation Emphasis)
  • Risk Assessment / Review – Evaluating MS Advisories / Updates | Suggesting Risk-Aligned Patching Strategies
  • Customer Advisory / Vendor Coordination – Trusted Technical Advisor Coordinating with MS for Complex Defect Resolution / Maintaining Single Point of Contact Experience
  • Client Success / Executive Reporting – Partnering with Client Success Teams to Support QBR / EBR Reviews / Presenting Technical Health / Performance Metrics
  • Documentation / Knowledge Management – Creating / Maintaining Technical Documentation / Runbooks / Knowledge-Base Articles Improving Resolution Efficiency
  • Continuous Improvement / Automation – Contributing to Process / Tooling / Automation Enhancements across Microsoft Support Operations
  • Mentorship / Knowledge Sharing – Mentoring / Cross-Training Engineers on MS Technologies / Best Practices

PREFERRED (not required)
  • Certifications: M365 Certified (Admin / Messaging / Teams) | Azure Admin / Solutions Architect Certified | Windows Server / Security-Focused Certifications

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115369
  • Position Id: 478040
  • Posted 1 hour ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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