Greetings from the conch technologies
Job Title: ServiceNow Solution Architect Location: Remote
Duration: 12+ months
Required Qualifications:
Experience: 8-10 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
Technical Skills:
Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM- CMDB, Service Mapping, CSDM
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
Preferred Qualifications:
Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
Module Expertise (ITSM| ITOM| ITBMSPM| HRSD| CSM| SecOps| GRC| SAM| HAM)
Experience Required: 10 & Above
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