ServiceNow CMDB Consultant

Job#: 3032138

Job Description:
ServiceNow CMDB Consultant

Location: REMOTE

Employment Type: Contract to Perm

Role Overview

As a Sr. Engineer on the ServiceNow platform team, you will serve as a technical expert in ServiceNow CMDB and the Common Service Data Model (CSDM). You will provide design recommendations based on long-term IT organization strategy and your expertise in configuration data governance, discovery, and service model maturity. This role involves determining specifications, planning, designing, and developing business-critical platform solutions while serving as a trusted advisor to various stakeholders.

Key Responsibilities

• Own and drive CMDB data governance practices, including health scoring, data quality frameworks, CI lifecycle management, and reconciliation strategies.
• Design, configure, and optimize ServiceNow Discovery and broader ITOM capabilities to ensure accurate, automated population of CI data.
• Lead the design and ongoing maturation of the CSDM implementation, including Business Application, Application Service, and Technology Service layer development.
• Serve as a subject matter expert and trusted advisor, translating complex CMDB and CSDM concepts for non-technical audiences.
• Contribute to the development of engineering practices, templates, and frameworks that strengthen the broader platform.
• Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and governance procedures.
• Participate in planning sessions to help decompose and prioritize work and engage in team support rotation.

Required Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience is required.

Experience: A minimum of 5 years of hands-on ServiceNow CMDB experience is required, including CI class design, relationship modeling, data governance, and CMDB health management. This includes deep expertise in CSDM and a strong command of ServiceNow ITOM.

Technical Skills: Candidates must have the ability to translate business and technical requirements into scalable solutions, experience contributing to engineering standards in a product operating model, and demonstrated experience in an Agile environment.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or CIS-CMDB certification.
• Experience in banking, financial services, or similarly regulated industries.
• Hands-on experience with ServiceNow ITSM, Security Operations, and/or Integrated Risk Management.
• Exposure to Now Assist for ITSM and CMDB, including AI-powered capabilities.

Work Environment

You approach your work with a sense of ownership and curiosity. You can hold your own in conversations with senior architects while also making space for collaboration across the team. You share new ideas openly, lead through influence rather than authority, and consistently deliver outcomes that meet or exceed expectations for stability, scalability, and resilience. This role begins as a contract engagement with the opportunity to convert to a full-time position and is fully remote.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.