Helpdesk Support Analyst - Healthcare

Hybrid in Sacramento, CA, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
4 Years
No Travel Required
Hybrid
$25 - $30/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk

Summary

Key Responsibilities -

1. Helpdesk support duties, Service Now and JIRA ticket maintenance, Access Tickets management, Documentation management.

2. Enrollment Coordination Manage and coordinate student, communicating with both the State and individuals to ensure smooth onboarding.

3. Training Site Management Oversee the logistical readiness of training sites, ensuring locations are equipped and prepared for successful training sessions. Training Material Development & Improvement Prepare, update, and continuously enhance training materials to ensure content remains current, accurate, and engaging.

4. Training Delivery Deliver training programs to adapting instructional approach to diverse audiences and locations.

5. Post-Course Evaluation Administer and collect post-training surveys to assess course effectiveness and identify areas for improvement.

6. Customized Department Training Plan and coordinate the development and delivery of tailored training modules for specific departmental needs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105253
  • Position Id: 8981615
  • Posted 1 hour ago
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