Dahl Consulting
Dahl Consulting

Systems Support Specialist (Lehi, UT)

Eagle Mountain, UT, US • Posted 7 hours ago • Updated 7 hours ago
Contract W2
On-site
Depends on Experience
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Summary

Title: Systems Support Specialist
Location: Lehi, UT
Job Type: Contract (12 Months)
Compensation: $28-32 per hour W2
Industry: Renewable Energy

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About the Role
Our client, a leading national provider in the clean-energy and home-technology sector, is seeking a highly skilled Systems Support Specialist to deliver exceptional on-site technical support at one of their key corporate locations. This position plays a critical role in ensuring the reliability, performance, and continuous improvement of workplace technology services.
In this high-visibility role, you will provide white-glove support to executive leadership, serve as the senior escalation point for complex issues, and help drive operational excellence across the IT support environment. You will also have the opportunity to mentor junior team members, collaborate across technical teams, and support strategic technology initiatives that enhance the employee and leadership experience.
This role requires advanced technical expertise, strong discretion, excellent communication skills, and the ability to perform effectively in fast-paced, executive-facing environments.
Job Description
Executive & VIP Technology Support
  • Provide high-priority, white-glove support to executive leadership and other VIP stakeholders.
  • Ensure technology readiness for board meetings, leadership sessions, and high-visibility events.
  • Maintain and optimize executive workstations, mobile devices, and collaboration tools.
  • Deliver rapid, confidential support while anticipating future technology needs.
  • Recommend improvements that enhance productivity and executive experience.
Technical Escalation & Troubleshooting
  • Serve as the senior escalation point for advanced desktop, mobility, collaboration, and workplace technology issues.
  • Diagnose and resolve complex problems related to operating systems, authentication, enterprise applications, and endpoint management.
  • Collaborate with network, security, application, and systems teams to address cross-functional issues.
  • Drive root cause analysis to prevent recurring problems.
Site Technology Ownership
  • Ensure operational readiness of all on-site IT infrastructure, including endpoints, collaboration systems, and shared equipment.
  • Manage and support conference room AV systems and video conferencing technologies.
  • Support or lead site-wide technology initiatives such as office expansions, equipment refreshes, and upgrades.
  • Serve as the primary on-site technical point of contact for business and facilities partners.
Service Excellence & Process Improvement
  • Improve support processes and service delivery standards.
  • Develop and maintain knowledge base articles, documentation, and troubleshooting guides.
  • Analyze ticket trends and identify areas for automation, efficiency gains, and improved reliability.
  • Promote IT service management best practices and service level compliance.
Mentorship & Team Leadership
  • Mentor junior technicians and provide guidance on complex issues.
  • Support onboarding and training of new team members.
  • Foster consistent service standards, documentation practices, and knowledge sharing.
  • Act as a technical leader within the support team and a trusted partner across IT operations.
Incident & Service Request Management
  • Manage and resolve high-impact incidents and service requests with urgency and professionalism.
  • Ensure accurate documentation and appropriate escalation through the ITSM platform.
  • Maintain accurate asset management and lifecycle tracking for on-site technology.
Qualifications
Required Qualifications:
  • 5+ years of experience in desktop support, site support, or executive/VIP IT support.
  • Proven experience supporting executive leadership or high-profile users.
  • Advanced troubleshooting skills in Windows and/or macOS environments.
  • Hands-on experience with conference room AV systems and video conferencing technologies.
  • Experience with identity and access systems (e.g., Azure AD, Okta).
  • Familiarity with IT Service Management platforms (e.g., ServiceNow).
  • Strong professionalism, communication skills, and customer-service orientation in high-visibility settings.
Preferred Qualifications:
  • Experience with endpoint management platforms such as Intune, Jamf, or SCCM.
  • Familiarity with Microsoft 365, Google Workspace, or other enterprise productivity tools.
  • Working knowledge of networking fundamentals (Wi-Fi, VPN, TCP/IP).
  • Experience supporting large corporate office environments.
  • Professional certifications such as CompTIA A+, Network+, Microsoft, Apple, or equivalent.
  • Experience supporting iOS and Android mobile devices within enterprise environments.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

#ZR 
#IT.Indeed
#LI-LS1
#LI-Onsite
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10109792
  • Position Id: 29092
  • Posted 7 hours ago

Company Info

About Dahl Consulting

Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.

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