Job#: 3032073 Job Description: Technical Product Owner
Location: (Remote)
Employment Type: Contract
Role Overview
A Technical Product Owner is sought to support marketing communication fulfillment platforms. This role involves capability execution, daily platform operations, gathering requirements for IT development, and user support. The Product Owner will partner with a Senior Product Manager who is driving the overall modernization roadmap.
Key Responsibilities
- Support daily operations for platform capabilities.
- Gather and document requirements for IT development teams, including business rules and workflow needs.
- Map current-state and future-state workflows across messaging fulfillment systems.
- Assist with roadmap execution for fulfillment and audit capabilities.
- Provide end-user support, onboarding, training, and license management.
- Collaborate with Marketing, Compliance, Operations, Tech, and Regulatory partners to refine requirements and prioritize work.
- Support the development of documentation, governance standards, and process materials.
- Monitor platform performance and identify opportunities for operational improvements.
- Contribute to modernization efforts involving SmartCOMM, OpenText, and future-state orchestration platforms.
Required Qualifications
- Three or more years of experience in product ownership, business analysis, MarTech, or a related technical or operational role.
- Functional understanding of communication fulfillment or document composition platforms such as SmartCOMM or OpenText.
- Experience documenting workflows and translating business rules into technical requirements.
- Strong communication and stakeholder collaboration skills.
- Familiarity with Agile practices, backlog management, and iterative delivery.
Preferred Qualifications
- Experience in regulated industries such as healthcare, insurance, or financial services.
- Familiarity with omnichannel fulfillment workflows, including print, email, fax, and digital.
- Exposure to modernization or platform transition initiatives.
- Interest in automation, audit tracking, or real-time orchestration technologies.
Compensation & Benefits
A pay rate in the range of $44.00 to $46.00 per hour is offered for this position.
This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. This employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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