Program Analyst/Payer EDI Production Issue Coordinator

Program Analyst - Payer EDI Production Issue Coordinator

Location:Remote

Description:

Seeking highly motivated and self-directed Program Analysts to serve as Payer EDI Production Issue Coordinators. These roles provide analytical and workflow support to manage intake, documentation, tracking, and resolution of production issues impacting Payer EDI operations. The ideal candidates bring strong troubleshooting capability, comfort working with data and enterprise systems, and strong communication skills to coordinate across internal and external stakeholders while maintaining operational documentation.

These positions are contingent upon contract award.

Job Responsibilities:

Manage intake and triage of production issues impacting EDI transactions and workflows.

Document issues thoroughly (symptoms, impact, affected files/transactions, reproduction steps) and track to closure.

Investigate root causes using data analysis techniques, including running SQL queries and reviewing transaction traces/logs.

Support troubleshooting across cloud-based platforms (e.g., AWS), integration layers, and VA-managed systems.

Coordinate with technical teams, business stakeholders, and external partners to drive timely resolution.

Participate in elaboration, defect review, and UAT handoff meetings to ensure operational readiness and continuity.

Maintain and update standard operating procedures (SOPs), issue playbooks, and recurring issue knowledge articles.

Provide recurring operational reporting (issue trends, time-to-resolution, backlog aging) as requested.

Required Skills:

Experience troubleshooting EDI production issues (e.g., file format discrepancies, data mapping issues, transmission failures).

Data analysis skills; working knowledge of SQL and ability to trace transaction flow across systems.

Strong attention to detail, documentation discipline, and problem-solving skills.

Strong verbal and written communication skills and ability to engage diverse stakeholders.


Must be able to obtain and maintain a Public Trust Security clearance.

Desired Skills and Experience:

Experience with X12 EDI healthcare transactions and data mapping.

Familiarity with healthcare payer operations and/or VA systems.

Education and Experience:

Bachelor's degree in a relevant field (or equivalent experience).

4+ years experience in EDI operations, healthcare technology troubleshooting, application support, or similar.

Preferred: Agile and/or EDI standards certification

#CJ

#dice

About HigherEchelon, Inc.

HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) with offerings in Engineering, Gaming, Human Capital, Enterprise Technology and Cyber Solutions. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.

HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.

By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.

EOE/Minorities/Females/Veterans/Disabled:

HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.