IT Operations Support Supervisor

Columbus, IN, US • Posted 8 hours ago • Updated 8 hours ago
Full Time
On-site
USD $73,840.00 - 94,670.00 per year
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Fitment

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Job Details

Skills

  • IT Operations
  • FOCUS
  • Mentorship
  • Coaching
  • Productivity
  • Performance Improvement
  • Collaboration
  • Human Resources
  • Customer Service
  • Technical Support
  • Problem Solving
  • Conflict Resolution
  • Customer Experience
  • Application Support
  • Knowledge Base
  • Documentation
  • Training
  • Budget
  • Computer Science
  • Call Center
  • Management
  • Web Applications
  • Microsoft Office
  • Active Directory
  • Provisioning
  • Life Insurance
  • Health Care
  • Legal
  • Finance
  • Kaizen
  • Professional Development
  • Forklift
  • Sales
  • Continuous Improvement
  • Social Media
  • Material Handling

Summary

Job Description

Join our Team as an IT OPERATIONS SUPPORT SUPERVISOR!

The Role:

We're seeking a passionate and dedicated IT Operations Support Supervisor who brings a customer-centric focus to the table. In this role, you'll lead day to day operations of the Operations Support team, managing and coordinating all daily activities and projects to meet company and customer needs. You will champion continuous improvement, leveraging technology and process enhancements to reduce resolution times and elevate the customer experience. You will ensure the team delivers exceptional customer service to internal employees, customers, and dealers.

What You'll Be Doing:
  • Managing Operations Support team personnel by mentoring, coaching, and guiding employees to strengthen their performance, career growth, and productivity.
  • Evaluating employee performance and recommending appropriate personnel actions - such as disciplinary steps, performance improvement plans, and terminations - in collaboration with Human Resources.
  • Delivering excellent customer service by assisting customers via phone, email, and other channels, offering technical support and problem solving for a wide range of issues.
  • Ensuring the Operations Support team maintains full ownership of all support requests and keeps customers informed of the status throughout the lifecycle of their case.
  • Investigating, documenting, and recommending new tools, technologies, and methodologies to reduce response and resolution times and enhance the customer experience.
  • Assisting in the development and implementation of policies, standards, and guidelines for application support processes.
  • Troubleshooting application and technical issues and driving them to full resolution.
  • Taking a first call resolution approach, managing escalation paths, coordinating with third party vendors, and maintaining ownership of cases until closure.
  • Partnering with multiple support departments to ensure timely and effective resolution of daily incidents and major system outages.
  • Maintaining and enhancing the knowledge base by updating existing resources and creating new documentation that helps customers resolve issues independently.
  • Developing and delivering training to staff and internal users.
  • Overseeing, planning, and managing large or complex projects.
  • Assisting in the preparation of the annual technology budget.
  • Performing other duties as assigned.

What We're Looking For:
  • Bachelor's Degree Computer Science or a related field or equivalent Technical Certification and work experience.
  • 5+ years of technical call center or management experience.
  • Advanced knowledge of supporting web applications.
  • Advanced knowledge of Office 365.
  • Experience with Active Directory account provisioning

Where and When You'll Work:
  • This is an in-person role located at our Columbus, IN office-ideal for those who thrive in a hands-on, team-oriented environment.

What Your Total Compensation & Benefits Package will look like:

Salary - $73,840 - $94,670 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role may be eligible for relocation assistance.

World Class Benefits:
  • Competitive Salary
  • Performance Bonus
  • Generous Paid Time Off and 13 Paid Holidays
  • Affordable Medical plans and no-cost Dental & Vision options
  • 100% 401(k) match up to 6%
  • Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Tuition Assistance Program
  • Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
  • Recognition and Kaizen (continuous improvement) Reward Programs
  • Meaningful opportunities for personal and professional development
  • Onsite Fitness Center & Occupational Health Clinic
  • Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91129607
  • Position Id: 12609
  • Posted 8 hours ago

Company Info

About Toyota Material Handling North America

Toyota Material Handling (TMH) is not only a world-renowned forklift provider, but a great place to work. We are continually seeking out individuals who are talented, motivated, and fit our corporate culture of professionalism, friendliness, and dedication. We hire for attitude and aptitude.

At Toyota, we get our jobs done every day so millions of workers across the U.S. and Canada can get their jobs done, too. At TMH, we are ‘Helping People Carry the Load’. We offer careers in sales, marketing, engineering, IT, customer service, supply chain, logistics & more within our corporate headquarters located in Columbus, IN, and across the US.

If you think you’d be a good fit for the Toyota family and are searching for an exciting career with a quickly growing company, check out our careers page or contact one of our Talent Acquisition team members. As an Associate at Toyota, you’ll feel confident in knowing you’re working for a company that is not only planning for the future but one that is prepared for the future. We look forward to having you join Team Toyota.


Helping People Carry the Load
Last year, Toyota Material Handling Associates completed 10,017 volunteer hours equaling $285,894.31 in positive economic impact.

Environmental Excellence
Since 2018, Toyota Material Handling s CO2 reduction projects have resulted in a 22% reduction in electricity consumption, a 23% reduction in natural gas consumption, and a 37% reduction in CO2 emissions.

Big Name, Big Opportunities, Life s Better at Toyota
Supporting over 230 locations across North America, Toyota Material Handling offers opportunities in sales, marketing, customer service, technical roles, and more all under the respected Toyota brand.

Embracing Workplace Safety
Occupational health and safety is a priority for Toyota Material Handling. In fact, Toyota Material Handling was recognized with the prestigious 2022 Indiana Governor s Workplace Safety Award.

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