ServiceNow Developer

Responsibilities

• Design, develop, implement, and enhance ServiceNow applications, integrations, and custom solutions aligned to DAS OIT and enterprise standards.
• Build high‑quality, secure, and scalable code following best practices and FedRAMP compliance guidelines.
• Lead troubleshooting and root‑cause analysis for platform defects, performance issues, and complex technical challenges.
• Collaborate with architects and cross‑functional teams to refine requirements, evaluate design options, and ensure alignment with enterprise strategy.
• Conduct and participate in code reviews, providing constructive feedback and maintaining quality across the ESM development team.
• Support monthly releases, regression testing, UAT cycles, and platform stability efforts (aligned with responsibilities outlined in internal developer role expectations).
• Maintain technical documentation, including workflows, test scripts, requirements, and architectural artifacts.
• Mentor junior developers and delegated agency developers, guiding them on best practices, development guardrails, and enterprise standards.
• Ensure compliance with platform governance, security, and RACI-defined responsibilities for enterprise vs. agency development.
• Stay current on ServiceNow features, releases, and industry trends, applying modern approaches to improve reliability and performance.
• Contribute to continuous process improvements, coding standards, and modernization of development methodologies.

Required Qualifications

• ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) – Developer‑adjacent, module‑specific, or similar.
• 5+ years of hands-on ServiceNow development experience (Script Includes, Business Rules, Flow Designer, UI Policies, Client Scripts, API integrations, scoped apps).
• Strong understanding of secure development in regulated environments (FedRAMPC High).
• Experience supporting complex enterprise workflows, ServiceNow integrations, and release cycles.

Desired Qualifications

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – Developer‑adjacent, module‑specific, or similar.

Work Location & Contract Requirements

• On‑site only: SOCC, Monday–Friday, 8 AM–5 PM.
• Must be a .
• Work performed within a FedRAMP‑regulated ServiceNow instance.
• Position supports ongoing enterprise initiatives, including release management, platform stability, ServiceNow integrations, and customer agency needs (as reflected in previous platform work and integrations).