Hi,
We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.
Looking for candidate on W2
Title : Application Support Analyst – Odessa
Location : Plano, TX
Relevant Experience (in Yrs.): 8+ years
Detailed Job Description:
• Provide L1/L2/L3 production support for the Odessa leasing and lending platform, including incident triage, root cause analysis, and resolution within agreed SLAs.
• Perform minor configuration changes in Odessa — including product setup, rate configuration, workflow rules, document templates, and user/role management.
• Analyze and implement small-scope functional enhancements in coordination with business stakeholders and the offshore delivery team.
• Investigate and resolve issues related to integrations, APIs, and data flows between Odessa and upstream/downstream systems.
• Ability to write and execute SQL queries against the Odessa database to validate data, investigate bugs, and support production troubleshooting.
• Assist with report creation and maintenance using Odessa''s reporting tools or connected reporting frameworks (SSRS, Power BI, or similar).
• Participate in requirements grooming, effort estimation, and change management processes for configuration and enhancement requests.
• Collaborate with onshore client teams and offshore delivery counterparts — ensuring clear handoffs, documentation, and knowledge transfer.
• Maintain support run books, SOPs, and knowledge base articles to reduce recurring incidents and improve team self-service.
• Adhere to AMS governance, ITIL-aligned change management, and quality assurance standards.
Required Qualifications:
• 2–5 years of experience in application support, AMS, or a similar functional/technical analyst role.
• Hands-on experience with the Odessa platform (leasing, lending, or loan servicing modules).
• Domain experience in auto finance, commercial finance, or captive finance — understanding of loan/lease lifecycle, funding, billing, and collections.
• Experience working in an onshore/offshore delivery model with distributed teams across time zones.
• Ability to interpret and write SQL queries for data investigation and validation.
• Understanding of REST/SOAP API concepts for troubleshooting integration issues.
• Familiarity with incident and change management tools (ServiceNow, Jira, or similar).
• Strong client-facing communication skills; able to translate business issues into technical actions.
• Ability to manage multiple priorities independently in a fast-paced AMS environment.
Thanks & Regards
Venkatesh Kundurthi
Team Lead || ASCII Group, LLC
Office:
Ext. 104; Direct:
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Email:
Website:
Never miss an opportunity! Create an alert based on the job you applied for..png?format=webp)
