Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.
With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.
By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.
Hi,
This is Vinod from Sensiple, Inc. I have the below job opportunity available with my client. Appreciate, if you could kindly go through the job description. If you re interested, kindly respond me back with your recent updated resume.
I would appreciate it, if you can forward this email to your contacts who might be interested, if you are not available.
Position: L2 Site Support Engineer
Work Location: New York, NY (Onsite)
Duration: Long Term Contract
Responsibilities:
- Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group.
- Troubleshoot and resolve issues related to system hardware, application software, and operating systems.
- Perform endpoint security remediations as assigned by Security.
- Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
- Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings).
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction.
- Perform equipment setup for Moves/Adds/Changes (MAC).
- Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation).
- Manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories.
- Conduct weekly inventory audits and submit stock report.
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues.
Required Skills:
- Associate s or Bachelor s degree in IT, Computer Science, or related field and/or equivalent work experience.
- 5+ years experience in IT field services or deskside support.
- CompTIA A+ certification.
- Understanding of ITIL framework & IT technologies.
- Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services).
- Experience working with technology vendors.
- Proficient in Microsoft Office tools, including Excel and PowerPoint.
- Excellent verbal, written and presentation skills.
- Ability to handle multiple tasks and assignments.
- Proven ability to thrive in a fast paced, dynamic environment.
If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to vinod dot pv at sensiple dot com
Regards,
Vinod P V | Sensiple Inc.,
vinod dot pv at sensiple dot com
7 3 2 - 2 8 3 - 0 4 9 9, Ext: 3 7 5
555 US Highway 1 S, Ste 330 Iselin, NJ 08830
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.
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