AI Community Manager (Technical)

The AI Community Manager (Technical) blends traditional community management with a focus on AI products and technologies. This role will lead the enablement, engagement, and ongoing support of colleagues adopting AI tools across the global enterprise ensuring responsible and effective adoption of AI platforms such as ChatGPT and Microsoft Copilot. The role focuses on bridging the gap between AI capabilities and business needs by managing adoption, governance, and training and will be a part of the Global Digital Strategy & Go-to-Market team.

The AI Community Manager s mission is to foster an AI-fluent culture, building awareness, training, and excitement around AI tools that elevate productivity and align with values of care and human connection. This role is responsible for managing this work along with providing actionable solutions for improvement with the goal of helping empower stakeholders across the organization with enterprise AI tool adoption. The Manager will also be required to regularly collaborate with key internal and external stakeholders including executive team, different business functions (IT, HR, Finance, Marketing, etc.) and operations leadership.

Position Responsibilities:

• Develop and execute AI enablement roadmap aligned with business objectives, and cater to various levels of AI tool aptitude, leading with a purpose of care.
• Build and manage a colleague-facing AI community (via company communications channels, in-person workshops, and webinars) that shares use cases, best practices, and success stories. Develop scalable, engaging community learning framework, including the formation of a champions network.
• Research user needs, behaviors, and preferences, leveraging data and user feedback to inform decisions and improve the community, onboarding, training and enablement experience.
• Design and facilitate AI training curriculum onboarding sessions, workshops, and learning materials tailored by function (Marketing, Operations, Finance, etc.). Develop content that explains AI concepts, use cases, and product updates to the community. Translate technical capabilities into business value for non-technical audiences.
• Act as liaison between AI Product Managers, IT, Learning & Development, and hotel teams to surface insights, provide feedback, and remove adoption barriers while focusing on how AI tools can drive performance.
• Create analytics dashboards and performance reports to monitor AI tool adoption and usage to measure impact and routinely report out on wins and areas of opportunity.
• Ensure effective change management processes are being upheld for colleagues adopting AI tools while following best practices.
• Stay abreast of enterprise AI tool functionality, enhancements and rollouts, building close relationships with AI partners, to continuously improve adoption and business impact.
• Support governance and compliance processes, ensuring AI colleague adoption follows Responsible and Ethical AI guidelines.
• Assist the Enterprise AI team in executing various enablement projects and initiatives and support administrative duties and special projects or tasks as assigned.

Experience And Qualifications:

• Minimum 5 years in technology adoption and/or technical community management. Previous technical Product Management experience preferred.
• Strong understanding of Large Language Models (LLMs) like ChatGPT, Microsoft Copilot, Google Gemini, Claude, etc. and how to navigate these platforms, with strong knowledge of LLM models and how they work.
• Strong AI literacy and strategic understanding of AI, generative AI, and agentic AI principles.
• Expert understanding of AI prompt engineering and how to get the most out of these AI-enabled platforms.
• Enablement experience with ChatGPT preferred.
• Experience creating and maintaining training materials, SOPs, and other collateral to support adoption and enablement at large companies.
• Experience with group facilitation and running interactive learning workshops preferred.
• Strong understanding of product lifecycle, agile/scrum methodologies, change management and cross-functional team collaboration
• Experience and comfortability working across both executive-level and staff-level colleagues.
• Experience working collaboratively with cross-functional teams to deliver upon company goals.
• Excellent communication, problem-solving abilities, and collaborative mindset.
• Excellent interpersonal and written communications skills. Experience leading a community communications strategy preferred.

Preferred Skills:

• Ability and willingness to operate in a fast-paced, complex corporate environment.
• Ability to travel as required on a national basis (up to 10%).
• Comfortable navigating both product and tech conversations; able to speak engineer and speak stakeholder.
• Comfortable with public speaking and leading conversations with both internal and external audiences.
• Familiarity with current online trends and tools.
• Efficient with computer skills in Microsoft Office (Word, PowerPoint, Excel).
• Comfort using web analytics platforms, such as Adobe Analytics and Google Analytics.
• Experience with data visualization and reporting BI tools such as Tableau
• Familiarity with product tools such as Jira, Trello, Figma, etc.

Education:

• Bachelor s degree in Computer Science, Data Science, IT, Engineering, or a related field; equivalent experience considered.

Salary/Rate: $60-$80/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.