Role : System Engineer
Dallas ,TX
Description
* Review, analyze and work on complex technical challenges and escalated production issues, evaluating multiple factors such as potential design alternatives, platform enhancements, periodic system reviews, and opportunities for operational improvement.
* Make decisions on technical changes, system enhancements, and architectural adjustments.
* Consult with engineering teams on change design, applying deep knowledge of process controls, operational standards, and technology governance to guide new initiatives.
* Collaborate with technical peers, cross functional partners, and leadership to resolve systems support issues and drive operational excellence.
* Leverage AI enhanced observability, anomaly detection, and intelligent alerting tools to improve root cause analysis, reduce noise, and optimize system performance.
* Utilize AI assisted based troubleshooting tools, and automation frameworks to streamline incident resolution and operational worktows.
* Incorporate predictive analytics and AIOps insights into planning, capacity management, and continuous improvement efforts.
Qualifications:
* 5+ years of Systems Engineering or Technology Architecture experience.
* 5+ years of application production support experience.
* 5+ years of experience in IT infrastructure product and service control management, including policies and standards, business readiness, exceptions management, or alignment with enterprise compliance and risk frameworks.
* 5+ years of experience working with SQL Server, Oracle, MySQL, Unix, Autosys, ITRS, and AppDynamics.
* Hands on experience with AI driven monitoring, AIOps platforms integrated into production support envir
* Experience utilizing generative AI or LLM based tools to assist with diagnostics, system pattern analysis, documentation, or triage workflows.
* An industry standard technology certification.
* Strong verbal, written, and interpersonal communication skills.
* Knowledge and understanding of test driven development practices.
* Experience designing or developing training materials for complex technology systems, including those in Agile development settings.
* Experience designing, developing, and implementing large scale, complex software applications.
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