TAC Engineer

San Jose, CA, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Contract Corp To Corp
On-site
Depends on Experience
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Job Details

Skills

Summary

Role Summary
This role involves providing advanced Tier 2 and Tier 3 technical support for enterprise network and application delivery infrastructure. The position requires troubleshooting complex network issues, managing incidents, and collaborating across teams to ensure the stability and security of the network environment. It is suited for professionals with extensive experience in network engineering, offering opportunities to work on cutting-edge technologies and support critical systems.

Responsibilities

  • Deliver advanced support for enterprise network systems, including routing, switching, load balancing, and security platforms.
  • Troubleshoot and resolve complex network incidents involving Arista EOS, Cisco networking devices, and F5 BIG-IP systems.
  • Analyze network data such as packet captures, logs, and telemetry to identify root causes of issues.
  • Collaborate directly with customers in production environments to troubleshoot and resolve network problems efficiently.
  • Manage cases throughout their full lifecycle, including documentation, resolution, and post-incident review.
  • Work with engineering and operations teams to escalate and resolve intricate technical problems.
  • Provide configuration guidance and best practices for network and application delivery solutions.
  • Participate in on-call rotations and support maintenance activities as required.
  • Maintain detailed technical documentation within ticketing and knowledge management systems.
  • Support continuous improvement through knowledge sharing and process enhancement.

Qualifications

  • Minimum of 5 years of experience in network engineering or Technical Assistance Center (TAC) support roles.
  • Hands-on experience with Arista EOS switching platforms and Cisco routing and switching technologies.
  • Proficiency with F5 BIG-IP systems (LTM, GTM/DNS, or ASM preferred).
  • Strong knowledge of TCP/IP networking, BGP, OSPF, VLANs, VXLANs, and network segmentation.
  • Experience troubleshooting Layer 2 through Layer 7 networking issues.
  • Familiarity with packet capture tools such as Wireshark or tcpdump.
  • Experience working with Linux-based systems and CLI troubleshooting.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced support environment with multiple priorities.
  • This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required. Active U.S. security clearance or the ability to obtain and maintain one (Top Secret/SCI; willingness to obtain a CI Polygraph).

Publishing Pay Range: $75.00 - $85.00 USD Hourly

This position offers a hybrid schedule, with time split between the office and remote work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 113646
  • Posted 1 hour ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Hunter Heckman

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