Need Only be Local to New York & New Jersey
Need Prior working experience any Transportation
Job Title: Jira Platform Administrator
Location: 2 Broadway New York, NY. 10004 (Hybrid)
Duration: 12+ Months
Client: MTA (Metropolitan Transportation Authority)
Job Description:
The Metropolitan Transportation Authority (MTA) is seeking an experienced Jira Platform Administrator to manage the health, governance, and enterprise-wide administration of its Jira environment. This role is responsible for maintaining global Jira configurations, workflows, permission schemes, custom fields, automation, and platform standards to ensure a secure, scalable, and consistent environment. The administrator will partner with Agile teams to support Scrum and Kanban practices while developing cross-project dashboards, executive reporting, and portfolio-level visibility into delivery progress, risks, dependencies, and team capacity. The ideal candidate will have strong hands-on experience administering Jira in a large enterprise, driving governance and best practices, supporting Jira integrations with Confluence and other tools, and ensuring the platform meets the operational needs of business and technology stakeholders.
Required Skills
- Strong hands-on experience administering Jira in a large, complex or enterprise environment.
- Experience managing global Jira configurations rather than only individual projects.
- Advanced knowledge of workflows, permission schemes, issue-type schemes, screen schemes, custom fields and automation.
- Experience establishing Jira governance and enterprise standards.
- Experience supporting Agile delivery using Scrum and Kanban methodologies.
- Experience developing cross-project dashboards, executive reporting and portfolio-level visibility.
- Strong troubleshooting, documentation and stakeholder-management skills.
- Ability to balance standardization, security and governance with the operational needs of different business and technology teams.
Preferred Qualifications
- Experience with Jira Cloud or Jira Data Center in a large enterprise environment.
- Experience with Jira Plans/Advanced Roadmaps, Confluence and Atlassian Marketplace applications.
- Experience integrating Jira with development, reporting or IT service-management tools.
- Atlassian Jira Administrator certification.
- Previous experience supporting transportation, government or other highly regulated organizations.
Key Responsibilities
- Own the overall health, availability, performance and ongoing administration of the enterprise Jira platform.
- Manage global Jira configurations, including workflows, issue types, custom fields, screens, schemes and system settings.
- Establish and enforce enterprise governance, configuration standards, naming conventions and platform best practices.
- Design and maintain permission schemes, roles and access controls to protect sensitive information.
- Standardize Jira configurations across programs while supporting legitimate project-specific requirements.
- Configure and support Scrum and Kanban boards, backlogs, sprints, epics, releases, roadmaps and dashboards.
- Enable portfolio-level reporting across multiple projects, programs and Agile teams.
- Develop dashboards and reports that provide leadership with visibility into progress, risks, dependencies, capacity and delivery performance.
- Partner with project administrators, Scrum Masters, Product Owners, program managers and technical teams to improve Jira adoption.
- Troubleshoot platform, workflow, permission, automation, integration and reporting issues.
- Control the creation and use of custom fields to prevent duplication and unnecessary platform complexity.
- Support Jira integrations with Confluence and other enterprise tools.
- Maintain platform documentation, administrative procedures and user guidance.
- Evaluate enhancement requests and determine their impact on the broader Jira environment.
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