salesforce administrator
Remote
6 months
Must have skills:
4 6+ years Client Administrator experience
Strong knowledge of:
Profiles, Permission Sets, Permission Set Groups
Roles, Public Groups, Sharing & Access Models
Experience managing user lifecycle (JML joiners, movers, leavers)
Experience in a ticket-based support environment
Strong troubleshooting skills (access/security related)
Ability to work independently
Teachable skills:
Identity & Access tools (IIQ, Okta, etc.)
Client Flow / basic automation
Internal tooling / case systems
Multi-org environment exposure
Optional skills:
Enterprise-scale Client experience
Governance / audit / compliance exposure
Multi-cloud experience (Sales, Service, etc.)
Reporting / dashboards knowledge
Experience working with MSP/vendor teams
Key Responsibilities
Manage Client user access, including:
Profiles, Permission Sets, and Permission Set Groups
Roles, Public Groups, and sharing access
Support end-to-end user lifecycle processes (joiners, movers, leavers)
Handle and resolve support cases related to access, permissions, and basic platform issues
Process and track access requests through identity/access management tools (e.g., IIQ or similar)
Troubleshoot user access issues across multiple Client orgs
Partner with internal teams (Security, Engineering, Business stakeholders) to resolve issues
Ensure compliance with access governance and approval processes
Maintain accurate case documentation and updates
Identify opportunities for process improvement and automation in access workflows
Required Qualifications
4 6+ years of experience as a Client Administrator
Strong knowledge of Client security and access model, including:
Profiles, Permission Sets, Permission Set Groups
Role hierarchy and sharing rules
Experience working in a ticket-based support environment
Proven ability to troubleshoot and resolve access-related issues
Strong attention to detail and ability to manage high-volume workloads
Excellent communication skills and ability to work cross-functionally
Ability to work independently and manage priorities effectively
Preferred Qualifications
Experience with identity and access management tools (e.g., SailPoint IIQ, Okta, or similar)
Familiarity with automation tools such as Client Flow
Experience working in large, enterprise-scale Client environments
Exposure to compliance, audit, or governance processes
Experience supporting multiple Client clouds (Sales, Service, etc.)
About the Team
You will be part of a global platform operations team responsible for managing access and administration across multiple Client environments.
The team works closely with engineering, security, and business stakeholders to ensure secure, efficient, and scalable access management processes.
Success in This Role Looks Like
Efficient handling of high-volume access requests with minimal errors
Strong turnaround times on support cases
Proactive identification of process improvements
Clear and effective communication with stakeholders
Ability to operate independently with minimal ramp-up time
Additional Notes for Suppliers
Team operates within a global platform operations model
The contractor will support high-volume access and admin-related requests
Similar job titles to target:
Salesforce Administrator
Salesforce Support Admin
CRM Administrator
Salesforce Operations Analyst
Overview
We are seeking an experienced Salesforce Administrator to join our Global Platform Operations team on a 6-month contract, providing coverage for team members on leave.
This role focuses on Salesforce access management, user administration, and operational support across multiple Salesforce environments.
The ideal candidate will be comfortable working in a high-volume, fast-paced support environment and capable of handling access-related requests with accuracy and efficiency.
Sateesh
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